Sending the right message, that is also being correctly received and understood by the other person/s.
What is Effective Communication Process
100
Getting the right messages across the right way
What is Communication Planning
100
Words, Voice and Body Language
What are the Elements of Communication?
100
The process is Source - ..........-Channel-...........-Receiver & Feedback
What is missing is Encoding & Decoding?
100
These are the styles of communication?
What is Aggressive, Assertive & Passive?
200
The human connection--is the key to personal and career success”
What is Communication
200
The first step is to put yourself in the shoes of your audience.
What do they need to know?
What do they want to hear?
What's their preferred way of receiving information?
What will stop them listening to what you have to say?
How will you know that they have got the message?
What is The first step towards Communication planning
200
PITCH
VOLUME
TONE
PACE
What is Voice?
200
We need to think about just what it is that we need to communicate 7 to Whom
What is Aiming?
200
Winning, even at the expense of other people, ignoring their rights or coming across in a hostile way.
What is Aggressive?
300
The way we influence the attitudes and behaviors of our audience”
What is Effective Communication
300
Good corporate communications is very
much like good marketing.
Need to ‘sell’ it to your audience.
Package the message so that they can
understand it and pay attention to it.
Make sure the value and benefit
outweigh any downsides
Reach the audience through the
right communication channels
What is Market your Message
300
Its 38%
What is Voice?
300
Once we have organised our thoughts, we can begin to choose words to express them.Our choices in terms of language and images are influenced by our own sets of assumptions, experiences, status & education.
What is Encoding?
300
Avoiding conflict even at the expense of yourself
What is Passive?
400
A few important things to be .........
Respect others and value their opinions.
Practice listening.
Clarify
Reflect feelings
What is an Effective Communicator
400
Be clear about your overall communication
objectives. What do you want to achieve, when and why? Record your overall objectives in your plan.
What is Understanding your objectives
400
It takes the largest share in Elements of Communication and its is ......
What is Body Language and is 55%
400
When listening to a speaker try not to judge or react until the end . Ask the speaker to explain anything you haven't understood.
What is Receiving?
400
Standing up for your own rights while acknowledging those of other people or coming across in a “straight”, solution- oriented way.
What is Assertive?
500
This leads you to .....
Learn to be assertive
Watch your body language
Avoid grimaces, lip biting, fidgeting
Recognize individual differences
Feedback and recognition
What is an Effective Communicator
500
The technique used to identify the key people who have to be won over.