Communication
Can we Talk?
Elements
Communication Process
Effective Communication
100
Sending the right message, that is also being correctly received and understood by the other person/s.
What is Effective Communication Process
100
A message that places blame
What is a "you" message?
100
Words, Voice and Body Language
What are the Elements of Communication?
100
The use of visual clues to communicate a message
What is body language?
100
These are the styles of communication?
What is Aggressive, Assertive, Passive & passive-aggressive?
200
When doing this, it is helpful to look at the person, say exactly what you would like the person to do, why you want it, and how you feel.
What is being assertive
200
A statement that expresses how you feel
What is an "I" statement?
200
PITCH VOLUME TONE PACE
What is Voice verbal communication?
200
The ability to understand and show concern for another person's feelings
What is Empathy?
200
The ability to accept other people as they are
What is Tolerance?
300
A way of listening and responding to others that can reduce conflict.
What is active listening?
300
Communication strategies that help you say no
What are refusal skills?
300
Its 38% of communication
What is Voice, verbal or speaking?
300
Once we have organised our thoughts, we can begin to choose words to express them.Our choices in terms of language and images are influenced by our own sets of assumptions, experiences, status & education.
What is Encoding?
300
Avoiding conflict even at the expense of yourself
What is Passive?
400
This is a type of communication where a person's rights are violated and someone else's needs take priority.
What is aggressive communication?
400
Solving a disagreement in a way that satisfies both sides
What is conflict resolution/ compromise?
400
It takes the largest share in Elements of Communication and
What is Body Language and is 55%
400
A process in which a third person, helps those in conflict find a solution
What is mediation?
400
Standing up for your own rights while acknowledging those of other people or coming across in a “straight”, solution- oriented way.
What is Assertive?
500
Resenting the demands of others, deliberate procrastination, intentional mistakes, hostile attitude, lack of appreciation, disguising criticism with compliments, the last punch and the silent treatment are typical of this communication style.
What is passive-aggressive
500
low self-esteem, perfectionism,shame, dishonesty, lack of boundaries were given as examples of...
What are obstacles to positive communication
500
A form of internal dialogue to help improve mood.
What is positive self-talk/affirmation?
500
It completes the Communication process.
What is Feedback?
500
Trying to convince a friend to hang out after curfew is an example of
What is peer pressure?
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