You said what?
He said, She said
So, what do you think?
100
"a process by which information is exchanged between individuals through a common system of symbols, signs, or behavior"
What is Communication
100
"a disagreement between individuals or groups who perceive a threat to their needs, interests or concerns"
What is Conflict
100
"the provision of meaningful information on variables that influence outcome"
What is Feedback
200
Body Language, Touch, Posture
What are types of Nonverbal Communication
200
Lack of respect, Lack of trust, Different values/culture
What are causes of conflict
200
Affords feelings of success, Enhances motivation for learning, Reinforces desired performances
What are types of positive feedback
300
Unclear or unexpressed expectations, Confusion, Interruption, Preoccupation
What are barriers to communication
300
Most common approach to dealing with conflict where nothing is resolved; a lose-lose situation
What is Avoidance
300
Tends to discourage and demoralize, Limits or reduces motivation for learning, Focuses on what not to do
What are types of negative feedback
400
Seeking clarification and validation, Presenting reality, Voicing doubt, Formulating plan of action...HINT: you need these to do IPR's in Psych
What are therapeutic communication techniques
400
Most effective, where both parties mutually agree on a solution to the actual conflict; win-win situation
What is Collaboration
400
Name one tip for receiving feedback
What is: Be open to what you are hearing, Take notes if possible, Ask for specific examples(if need be), Be accepting, avoid judgment
500
If verbal and nonverbal messages are conflicting, which do you think is the most reliable type of communication to go by?
What is nonverbal- for an extra 100 points: why do you think nonverbal is more reliable?
500
Name at least one tip on how to "improve your conflict management skills"
What is through seminars, books, mentors
500
Name one tip for giving feedback
What is: Be specific rather than general, Be descriptive not evaluative, Describe something the person can act upon, Choose one or two things the person can concentrate on, Avoid inferences about motives, intentions, or feelings
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