Understanding
Good Intentions
Cooperation
Listening
Job Hunt
100
Get the task done. Get the task right. Get along with people. Get appreciation from people.
What are the four general intents that determine how people will behave in any given situation?
100
Controlling behavior
What happens when "Get it Done" is thwarted?
100
It occurs when a relationship is focused on people’s differences.
What is conflict?
100
Blending, backtracking, clarifying, summarizing, confirming
What are the five steps of listening to understand?
100
One page
How long should your resume be?
200
speed, action, assertiveness
What are characteristics of "Get the Task Done"?
200
increasingly pessimistic, perfectionistic behavior
What happens when "Get it Right" isn't working?
200
Any behavior by which you reduce the differences between you and other people in order to meet them where they are and move to common ground.
What is blending?
200
Repeating some of the actual words other people are using to provide feedback and indicate that what they are saying is important
What is backtracking?
200
It can get you an interview, but not a job
Why do you need a resume?
300
slowed pace, attention to detail, absorption, deliberation
What are indications of a "Get the Task Right" intent?
300
The Nothing Person, the Yes Person, and the Maybe Person
What do Brinkman and Kirschner say are the three most difficult approval-seeking behaviors for an unfulfilled "Get Along" intent?
300
No one cooperates with any one who seems to be against them.
Why is blending important?
300
Ask these to gather more information
What are clarification questions?
300
The summary of what you have to offer
What is the most important part of a resume?
400
Your intent mode when promotions are being considered at work
What is "Getting Appreciated"?
400
Behavior becomes more attention getting
What happens when the intent to "Get Appreciation" is impeded?
400
Mirroring the actions of difficult people
How can you use non-verbal blending to help diffuse difficult people?
400
To verify information and demonstrate that you want to understand
Why summarize?
400
The needs of the reader’s organization
What should be emphasized in a cover letter?
500
Behavior changes as a result of this
What is unrealized intent?
500
Brinkman and Kirschner say it's you.
Who is responsible for the outcome of dealings with people at their worst?
500
Blending is important because it always precedes this other action that resolves conflict.
What is redirecting?
500
To be certain that the difficult people are satisfied that the problem has been fully explained
Why confirm?
500
Identify a specific action plan that you will initiate
How should a cover letter end?
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