Communication Styles
What is the ________ communication style?
(Amiable, Expressive, Driver or Analytic)
What is the ________ communication style?
(Amiable, Expressive, Driver or Analytic)
This communication style is candid, efficient, controlling and results oriented.
What is the DRIVER communication style?
Relate to their energy to keep the customer engaged
What is the preferred response to an EXPRESSIVE customer?
This quality occurs when you express understanding for the situation that the customer has experienced.
What is EMPATHY?
This communication style is outgoing, enthusiastic, quick and energetic.
What is the EXPRESSIVE communication style?
Be Direct and get to the point
What is the preferred response to a DRIVER customer?
You are acting as a ____________ for the customer when you take ownership of their issue.
What is a CHAMPION for the customer?
This communication style is logical, organized, and asks lots of questions during their interactions.
What is the ANALYTIC communication style?
Be empathetic and patient in your response
What is the preferred response to an AMIABLE customer?
When you make recommendations on how to solve a customer's issue you are acting as a ___________.
What is a CONSULTANT?
This communication style is cooperative, patient, and usually make requests instead of demands.
What is the AMIABLE communication style?
Present the facts
What is the preferred response to an ANALYTIC customer?
When you tell a customer the steps you are taking to resolve their issue, you are being ___________.
What is being TRANSPARENT?