Admin!
When are home safety assessments completed?
initially at intake, every 90 days after that and whenever the client or family is moved (move to a new place, into a hotel, removed from home, etc.)
What are the expectations of psychoeducational and clinical groups?
They are on camera and engaging.
What are the expectations around the filing closet?
Locked at all times, everything put away properly, files stored in alphabetical order
What is the professional way to answer the phone?
Unknown Contact: Hi, Key Program, this is ....
Known: Hi ____, how are you doing today?
What forms need to be completed at the 1-year mark?
NCFAS, IA, HIPPA Releases, Intake PPW (do all of it and file old intake ppw in current section)
Name at least 4 different ways you can make direct contact?
-home visit, -school visit when you see the client, provider's meeting with parent included and their camera on, psychoeducational group, clinical group, recreational activities, responding to an on call
Explain in detail the hostile intruder expectations
using the visual sign or key word "Penelope". Moving from the area and altering all staff as quickly as possible.
How do you address a difference of an opinion with your sa provider?
Schedule a meeting or call with the provider to discuss disagreement. Ensure to stay fact based, concise, and clear.
What is the correct way to submit your weekly DTNS and what must you do prior to ensure they are accurately submitted?
- By end of day Monday for the following week (Sunday if you work the weekend)
-ensure weeklies are attached
-ensure all attachments and emails are attached
-ensure all entries are completed and accurate
-ensure name, goals and school attendance is completed
-ensure DTNS have correct dates
What things count toward collateral contact?
- 90-day updates, -initial paperwork, -phone calls over 20 minutes, researching for services, meeting with DCYF when parent is no present, file reviews, small portion of supervision, talking with providers about the case
What are the expectations of Key staff when on a virtual meeting for a client or family?
-arrive on time so you have time to get on and ensure the link works
- completed at the office. (not in the car or in a restaurant)
-on camera and paying attention (no multi-tasking)
-ensure you have an appropriate background and/or blur your background
-using headphones to ensure confidentiality (or you can rent out a private room)
After completing an intake, what are some important steps that will help you start the case successfully? (list 5 tasks)
> Make a list of areas for treatment that was discussed or assess in the home.
> Send follow up email to worker, confirming case was open, requesting follow up information that came up in intake, and schedule an initial meeting
> Add client to contact board and information sheet.
> Complete a file review
> Prepare for next
Name at least 10 administrative task that you are responsible for monthly as a caseworker/ CCM.
-inital paperwork, 90 day updates
-file reviews
-monthly provider's meetings
-School meetings, IEP,504
What happens when a client is on a 10-day track?
- email worker or referral source to update them day 1
-update the EFSS team so others are aware if they see them or make contact with them
-ensure you track EVERY day of the 10 days in person. (arrive at the home, knock, call and track known locations)
-Make a plan with your teammates for the days you are off prior to the day before so they can fit it into their schedule and see the client
What are 5 ways you can practice confidentiality in the office?
> Look laptops file room.
> Ensure all client related documents are filed in file room.
> Personal client notes are kept on person or promptly shredded.
> Get items from printer once printed
> use headphones when conducting a meeting
When should discharge planning begin?
At intake