Important Links
ACV Methods
Account Updates
Account History
100

Name of the internal website where we can find emerging issues

Fortnite Trello

100

What ACV methods are available to validate the player?

-Cyclops

-Verifying through ACV Skip

-Verifying through email confirmation

-Verifying through Details / Receipts

100

True or False?
When first replying to an email change request we should always ask for account info, even if the player already provided us with details on the account they wish to change

False

100

Based on the information on the image, was the last login successful?

YES

200

Can we share information found in fortnite wiki with our players?

False, this is not an official website

200

when do we use ACV skip for logged-in players?

should be used for all processes that are considered to be low-risk

200

How often can players change their Epic Display Names?

Once every 2 weeks

200

Take a look at the image. Are we able to get the creation date from the information on it?

300

name of the website, where players connect with the CS

300

When do we use ACV via Email Confirmation

This method should be always attempted if the ticket is not eligible for ACV skip and account creation verification is needed.

300

If an account is confidently compromised and the player DOES have access to the  previous email which we can use to restore it, how should we proceed?

Sent an ACV mail to creation/promotion email and issue an HPR, then proceed with the restoration.

300

Based on the events, what is the oldest display name that we see on the screenshot?

400

What is OKTA?

To Access Epic Tools

400

When do we use ACV via ACV via Details + Receipts ?

should be used if the player can't do ACV via Email Confirmation.

400

What are the email status?

Valid, the email is expected to receive Player Support messages.
Invalid, the email is not expected to receive Player Support messages.
Unknown we don't know whether the email is expected to receive Playe  

500

within this social network we can find the latest status of the game. Emerging issues and recurring errors

500

What are the questions asked in ACV Details + Receipts?

-Your public IP address (IPv4)
-The original Display name of your Epic account
-The names of any PlayStation, Switch, Twitch, Xbox, or any other external accounts connected in the past and present to your Epic Games account
-Locations (city and country/state) where you made purchases on the account
-The last 4 digits of the first payment card used in the Epic account
-The invoice ID or Transactions number from your Epic Games purchase or mobile/console receipts for purchases made in-game.
Note: This may include free games claimed in EGS

500

How often can we change the country in the player's account?

Every 6 Months

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