Store Policies
Procedures & Operations
Scoops
Fountain Drinks
Dishes
Mystery
Store Scenarios
Cake Orders
Manager Bonus
100
What are the 4 Egger's Rules listed in order?
1- Customers
2- Clean
3- Restock
4- TO Do List
100
Where is parking prohibited for employees, and where is it available?
Parking in the lot is prohibited at Forest Avenue but available on the side streets.
100
What is the blue scooper used for?
Junior Scoops, Royale
100
List the steps for making a milkshake.
1- syrup
2- ice cream
3- milk
100
What toppings could accompany this scoop in a flower dish?
Only whipped cream, sprinkles or crunch
100
What is stored in freezer #6
Specialty cakes and ice cream for Forest Avenue store
100
A door dasher driver is here for an order. What do you do?
Ask for the name on the order, check the pick up freezer and hand the order to the driver.
100
List the size cakes available:
Baby, Mini, Small, Medium, Large, XLarge
100
What do you do if while clocking out an employee has open checks?
Review with the employee to clarify why the payment wasn't processed correctly.
200
What are our hours of operations:
Sunday - Thursday
Friday - Saturday
Sunday - Thursday 11am-10pm
Friday - Saturday 11am - 10:30pm
200
What is the dress code for employees during their training period?
- Black pants, black shirt, and black hat
200
What is the green scooper used for?
Milkshakes
200
Explain the difference both ingredients and steps between an egg cream and an ice cream soda.
Steps - Egg Cream - Milk, Seltzer, Syrup
Step - I/C Soda - Syrup, Milk, Seltzer
I/c Soda also includes a scoop of ice cream, whipped cream and a cherry
200
What are the ounces of a regular and large fountain drinks?
Regular 16oz
Large 20oz
200
What is the original Egger's story; year it opened and about the 1st owners.
1932; Herman Egger opened Egger's after coming to America to open a bakery all the way from Germany
200
Kevin calls on Thursday afternoon to place a special order cake for Saturday. Could we accommodate this request and why?
No - cakes need to be ordered 3 days in advance..unless cleared by a manager due to the ice cream production schedule.
200
What is a standard cake?
Vanilla, Crunch, Chocolate
200
What is the difference between Estratex & Toast Tab
Estratex - payroll, time sheets, schedules, TAFW
ToastTab - back end of the terminal, refunds, time punches, catering & events
300
What is the last day in the week to request off for next week?
Thursday
300
Explain the procedure if you are "on call" for your shift
Call 1.5-2 hours prior to the start time and ask to speak to a manager to check the time for arrival.
300
What is the difference between a royale and a split?
Royale - 3 flavors, 2 toppings, whipped cream
Split - 2 flavors, 1 topping, whipped cream
300
List the steps to an egg cream
1- Milk
2- seltzer
3 - syrup
300
Show us the dish used for a junior banana split.
Show Dish
300
FOM, ORG,Cof, NS, STR
FOM, FOM, Chip, Choc, Van
300
A customer wants information about an ice cream cart. What do you tell them?
Fill out the proper form on our website and/or email events@eggersicecream.com
300
What toppings are on an ice cream pie?
RS, CS, COCO, CRUNCH, MM, REESE, CHIPS, RS
300
In your own words, what is your procedure for knowing when to cut back staff?
- Sales for the day
- Weather
- Whether or not employees on shift need breaks
- Number of staff currently working & tasks needed to be done
400
What is the store policy on discounts?
A- One free ice cream per shift.
B- 30% for your own order
C- Only on breaks
D - 50% for your own order
D
400
List two things employees should do to help maintain cleanliness in the store.
Clean tables, wipe down the front line, run dishes through, wipe the register area, sweep the dining room, check bathrooms, and check the vestibule.
400
Fudge, FOM, WAL, OREO, BAN, CCC
MINT, CHR, PEC, CHOC, VAN, PIST
400
List the correct syrups for each of the following milkshakes; Pistachio, Strawberry, Coffee, Mint Chocolate Chip, Black & White
1- Pistachio - Vanilla
2- Strawberry - Strawberry
3- Coffee - Coffee
4- Mint - Vanilla
5- Black & White - Chocolate
400
What dishes can be used for a 2 scoop sundae?
Glass Bowl (if specialty sundae), Boat Dish with Platform
400
True or False: A pint or quart should be flat across the top of the ice cream.
FALSE - it should be hand packed "stabbed"
400
A customer you recently served comes back into the store asking for a refund because their order was wrong. What do you do?
Listen, review the ticket, speak to a manager, remake the order
400
True or False: A custom cake can be considered custom if it has special decorations.
False - a custom cake only pertains to the flavors and middle of the ice cream.
400
What is the minimum number of guests for an ice cream table? For an ice cream cart?
Table 25; Cart 35
500
How many hours must an employee work to be entitled to a ______ minute break? (2 part answer)
More than 4.5 hours = 30 Minute unpaid break
500
Explain the difference between TAFW Tab & Availability Tab in TOASTPayroll
TAFW - Requests for days or time off outside your regular standard availability
Availability - days of week and times of the day you are available to work each week
500
Demonstrate a 2scoop sundae with mint and oreo ice cream
Show Sundae Including Scoops
500
For all milkshakes except a Black & White; how many pumps of syrup go in the tin for a regular and for a large?
1 pump each
500
At what point in the night can "pre closing" dished be brought to the back for cleaning?
30 minutes prior to closing
500
In what year did Danielle purchase Egger's Ice Cream.
2015
500
Dish Scenario: If the order is as follows, what dish and scooper combination should you use: One scoop of coffee ice cream, hot fudge and whipped cream.
Flat Dish; Green Scooper
500
Where should the follow cake ticket be placed; A vanilla and chocolate cake for Thursday next week?
Freezer 8 - specialty freezer
500
Complete the order and delivery days for the following companies:
Panza
Dingmans
Nielsen Vanilla
Panza; Sunday - Monday; Wednesday - Thursday
Dingmans; Saturday - Monday; Wednesday - Thursday; Friday - Saturday
Nielsen Vanilla; As needed; 7-10 days