Operations
This is the minimum amount that needs to be collected before processing an eyeglass order with a B.O.D.
What is 50%?
This is the additional percent of commission you earn when the eyeglass budget is exceeded.
What is an addition 1/2 percent (.5)?
This tie-phrase is extremely effective to link a product's features to how it will benefit the patient when going over the Doctor's recommendations.
What is "So That"?
This crucial step will ensure patients are updated on current specials, upcoming RX expiration dates and alerts when their orders are ready for pickup.
What is capture new and verify and update preexisting email addresses phone numbers?
This animal's fur is actually translucent and only appears its color because it reflects visible light.
What is a polar bear?
This is now required for any order that utilizes a patient's frame that was purchased on a previous date or from a different optical provider.
What is POF Handling Fee?
This is the company goal for AR, Poly and Progressives.
What is AR-50%, Poly-50% and PAL-25%?
Our base lens in made from plastic, more specifically CR-39, CR stands for ________, and 39 represents this.
What is Columbia Resin, and the 39th attempt to create the lens?
Hear, Understand, Interpret, Respond, are all components of this communication technique which focuses on verbal and nonverbal communications. This technique is critical in Lifestyle selling for making sure the proper product is being made for the customer.
What is Active Listening?
Nomophobia affects up to 75% of people, I know some of you in this room have this fear, it is the fear of being without this item.
What is a Smartphone?
When a Customer has a vision insurance plan that we are unable to BILL directly that is paid for by them directly or an employer, this can be applied to give 30% off the 1st pair of glasses in their order.
What is an insurance courtesy discount?
NPS which stands for net promoter score is a customer satisfaction survey emailed to patients after visiting our stores, we receive a score based on their rating between 1 & 10. The company goal for promoters (ratings of 9&10)is this percent.
What is 55%?
Transition lenses change color in the sun, they are available in a myriad of colors such as gray, brown, ruby, sapphire, and amethyst. Most patients like this lens due to convenience but it also offers the feature which helps to protect the eye.
What is blue light protection?
These are the best kinds of questions to ask a patient while offering options based on the Doctor’s recommendation.
What are open ended questions?
This animal has long lasting friendships and when separated from their best friend they become extremely stressed out and depressed.
What is a cow?
This is one of the most controllable expenses at store level, that we are directly responsible to manage.
What is Payroll?
Double checks are crucial to ensure that all transactions are entered and processed accurately, __________ is exempt from double checks.
Who is Nobody?
We offer a NeverBlue lens that helps to reduce eyestrain and protect the eye from harmful blue light rays, it increases the protection by this percent.
What is 20%?
It is a legal requirement that every patient be given this after their exam has been finalized/signed by the Doctor.
What is a printed copy of their RX?
Doing this has an immediate effect to restore sensation when one of your limbs "falls asleep" or has that "pins and needles" feeling, it awakens your brain to restore blood flow back into that limb.
What is shake your head left to right?
This is where all announcements and updates can be found, any question you may have can be answered here.
What is the portal?
The 3 products/services that we offer on a daily basis share a profit margin of 100%, meaning we receive 100% of what the customer is charged.
What are the VF/RI, Eye Care Club, and our Product Protection Plan?
Adding AR to a lens increases your visual clarity by this percent.
What is 7%?
This type of Customer should always be prioritized.
What are all of them?
This power tool was originally invented in the 18th century to aid in childbirth; it is most commonly showcased at haunted houses and horror movies.
What is a chainsaw?