Brand Identity
This sets us apart from other optical retailers.
Will accept the answers:
What is Same day service, 2 for $89 or
Designers for less
DE&I is an acronym for this.
Diversity, Equity & Inclusion
When answering the phone, the associate should always do this.
What is smile?
Other possible answers-left to judge's discretion
When greeting a customer it should happen in this amount of time.
What is 10 seconds or IMMEDIATELY?
Our introductory offer.
What includes
Two $89 frames with single vision CR-39 lenses?
This is the way the phone is answered in our stores.
Thank you for calling Eyeglass World in_______, where you can get_____, this is _______, how can I help you?
The name of the CEO
Reade Fahs
In the Code of Excellence when does the verification process take place
Close the sale
DAILY DOUBLE
The four parts of our brand identity.
One of NVI's Philanthropic efforts.
NVI cares or Made locally given globally
Two ways to turn a Passive visit into a Promoter visit?
Judge discretion-answers will vary
What type of questions are used to identify customer needs
Open ended questions
The four steps in the learning cycle.
What are model, do, repeat and measure?
DAILY DOUBLE
Share one fun fact about a co-worker that you earned during yesterday's introductions
Recite the vision of NVI
We believe everyone deserves to see their best to live their best
If I pick up my glasses on January 7, when will I receive a thank you call from the store?
January 12