VON Policies
Navy blue, black, grey or white
What is VON dress code?
Before patient contact, before a patient task, after body fluid exposure risk, after patient contact, after contact with patient surroundings
What are your 5 moments for hand hygiene?
We refer to the _____ as the eyes, ears and hands of the remote Directing Registered Nurse (DRN)
What is the Health Care Technician (HCT)
You are a UCP attached to a DRN via mobile device going to care for a patient.
What is a Health Care Technician?
You open the clients fridge to put your drink and food for your shift. The family inform eHomecare management of this behavior and accuse eHC HCT of stealing food.
What is an EVENT - Complaint.
This will require follow up and performance management.
Please stay out of the fridge. DO NOT eat clients food. BRING YOUR OWN!
Where do you find the VON policies and UCP Handbook?
Engage the client/family, Assist with mobility, Safe environment, Falls reduction strategies explains what VON approach to client safety
WHAT IS the SAFE approach to Falls Prevention?
Responsible for client scheduling, employee scheduling, pay roll verifications, family issues, liase with Ontario Health AtHome
Who are the CSA‘s – client service associates.
Note: Each area has its own CSA office
Where you get your ROS from via email is your designated CSA office.
Where you will send your timesheet today, is your CSA office.
Extra in home documents and Welcome Packages
PPE, Indoor Shoes, Extra Uniform, Hand Wash and alcohol prep pads, VON Mobile Device
What is the HCT Car Kit
(you will receive in class tomorrow)
We are responsible in ensuring our patients health information is secure.
An example of Confidentiality of Information.
We follow 3 laws regarding privacy of health information. Be aware and be cautious.
Honesty and Integrity, Confidentiality of Information, Conflict of Interest, Media Relations, Personal Transaction and Gain Payment, Gifts or Entertainment, Political and Association Involvement are relevant to abiding by this Law and this Policy
What is the 7 Areas of Code of Conduct?
You scan this with every patient, on initial contact/first visit and assess every visit
What is the Environment?
Conduct your environmental risk assessment (ERA) by scanning the environment for actual or potential risks
Who provides the funding and patient referrals to eHomecare, visiting nursing, OT, PT, RT, dietician.
Who is Ontario Health atHome?
Formerly: HCC, CCAC, LHIN
Provide supportive care to client and family/caregiver, Collect data and report to DRN, Complete interventions as indicated in the Care Plan and as directed by the DRN
What is the Role of the HCT?
You get trampled by the papparazzi to make comments on a high profile client we are caring for. Who do you call?
What is the VON Media Relations consultant or manager.
You may also call your DRN and/or RPN TLs and/or manager! We are all here to help you!
Name the 3 laws that protect patients health information.
What is PHIPA, HIPA, PIPEDA?
Education and hands on training is provided during in person orientation to ensure you administer (blank) safely.
What is medications?
eHomecare HCTs are trained to give patients medications during their shift.
You receive an urgent alert to your VON mobile device. You may also receive a phone call and email to respond to regarding your safety.
What is a VON Code Silver event
In home record & Electronic Health Record (SensoryTech)
Where does a HCT document?
The client asks you to clean the bathroom for $20 cash. What Code of Conduct area does this refer to?
What is personal transaction and gain?
Respect, Compassion, Empathy, Independence, Dependence, Interdependence are a component of what?
What are the components of a helping relationship
What is the VON policy that protects you and your patient from direct care injury?
What is the "no lift" policy.
Angela DiMarco (HNHB)
Alison Stevenson (LME)
Paige Baillargeon (ESC)
Activities of daily living include the following (hint: 6 activities)
What is bathing, toileting, getting dressed, walking, eating meals and personal hygeine.
What area in the Code of Conduct applies when you are given a gift by the family when the patient dies.
What is Payment, Gifts or Entertainment.