Telecare Policies
Policy DD-1007
Staffing Qualifications, Requirements, and Training
Name ALL the certification you should have on your 1 year Televersary.
- In person CPR/First Aid
- CPI
- RBT Certification
- DSP 1
- DSP 2
Name 3 important things to remember regarding the company vehicles.
- Take your trash out after all outings. Staff and Client trash
- Gas should not be at less than halfway.
- Log mileage for each trip
- Complete a Vehicle inspection
- Once a week cleaning(Possibly make this an outing, NH?)
Where can you access your Telecare Engagement Survey?
Your Telecare Email!
HR-G-1003
Time and Attendance Policy
How many minutes after your scheduled time is considered Tardy?
5 minutes after scheduled time in.
Excessive tardiness is 3 times in a single pay period or 2 tardies in 2 consecutive pay periods.
All shifts.
When should you check your email and Teams messages?
Within the first 45 minutes of your scheduled shift.
HR-G-1001
Code of Conduct
Can you have conversations with your teammates on the floor?
Of course you can!
We love the bond you guys all have with each other. We ask that you keep it professional, include the residents in an open conversation, don't let it affect your level of care.
45. Unprofessional or inappropriate behavior. Including the use of foul or abusive language.
51. Disrespectful, discourteous or demeaning conduct, to residents, coworkers, or visitors.
Why is it important to have the majority of the staff vehicles parked at the bottom of the hill?
For safety.
How should you request off days?
Submit a PDL request in Kronos and follow it with an email to PA, CC LVN Manager and OC. Please stop submitting papers, especially under the door.
HR-G-1001
Code of Conduct
#29b
When are you allowed to use your personal cell phone on the floor with clients present?
Never.
#29b
The performing of personal business on Telecare property without proper authorization, to include, but not limited to the following:
B. Unauthorized, non-emergency use of personal cell phones during working hours.
How often should leftovers be thrown out? This includes staff and client fridge.
Daily.
What should be addressed with the OC?
Kronos, Timecards, Reimbursement, Mileage, Benefit Questions, Certification renewals needing to be uploaded, P&I, Petty Cash
HR-G-1003
Time and Attendance Policy
If you are going to call out for the day, at least how many hours prior to your shift should you be notifying us?
At least 4 hours prior to start of shift.
If you are calling out 6 day within 12 months or 3 days within 3 months, that is considered excessive absences
When is trash day?
Monday.
What is the reporting flow?
Lead, Admin/LVN Manger, RDO, VP, Corporate