Abbrev.
Goals
Hodge Podge
Sales
Car Size
100
EAA
What is Exceptional Achievement Award?
100
The capture and closure goals for the department.
What is 40% and 60%?
100
Cherophobia
What is fear of having fun?
100
Your position title.
What is Reservation Sales Representative (RSR)?
100
This car size has a roomy trunk and technically seats 5.
What is full size?
200
SA
What is schedule adherence?
200
This is the team whose yearly goals include top 20 at least half the year and winning an EAA in FY17
Who is Churchill?
200
1 of 3 agents on Churchill with August birthdays.
Who is Latoya Butler, Raushanah Davis, Ellen Smith?
200
The % commission you make if you earn $60K in revenue.
What is 0.6%
200
This vehicle is good on gas and has good leg room for seating about 3 depending on size.
What is mid-size?
300
FBO
What is fixed base operation?
300
Kim's goal for this (these) agent(s) is the 'next level'
What is each agent on team Churchill?
300
First ship to use SOS.
What is Titanic?
300
1 of the 3 things Kim says affect closure.
What is service, accuracy, options?
300
This vehicle sits higher up and is easy to maneuver.
What is an SUV (compact/mid/standard)?
400
FVAR
What is 15 passenger van?
400
This is Kim's personal goal with the extra commission money.
What is buying a new fridge?
400
2 of our 8 founding values.
What are...?
400
The phrase for when you give the customer another reason and ask for the reservation again.
What is overcoming objections?
400
This vehicle seats 7 with plenty of luggage space, great for vacations or moving into dorms.
What is a minivan?
500
AHT
What is average handle time?
500
This is your goal.
What is (subject to change)? :)
500
You cannot snore and do this at the same time.
What is dream?
500
The difference between saying "These strawberries are good" or "You have to try these strawberries, they are good"
What is telling vs selling?
500
This vehicle is great on gas, often comes with 2 doors and seats 2 people comfortably (depending on size).
What is economy?
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