Session Confirmation
Action that confirms a session
Signing the note
Minimum character count for AI notes summary
400 characters
Second link sent in client session reminder
Back-up link
Green Session
Confirmed Session
Used to cause confusion in the old session confirmation workflow
Providers would confirm the session but not sign the note
Format of AI notes generation
SOAP Note
Link sent in client's session reminder email
Headway telehealth link
Blue Session
Action needed from provider
One benefit to the new workflow
Improves compliance, reduces confusion
Two benefits of AI notes
Save time and ensures compliance
Session link activation time
15 minutes before the session
Yellow Session
Action needed from client
Step providers will choose their note type on
Step 3
When Insurer asks for payment back
Clawback
Three in-sesson tools in HWs telehealth feature
Chat, Screen share, Breakout rooms, Background effects (blur/virtual), Copy link button (to quickly resend to a client!)
Bulk Features
Two clawback-protected note types
Template and AI notes
Requirements for clawback protection
Note is complete and signed
Three places a provider can join their telehealth session from
Their Headway Calendar, Daily provider email with all links, Backup email link (if Headway is ever down)
The hide feature gives providers the option to hide...
Cancelled Session