Understanding
Others
Others
Understanding others is the __________ of empathy, because it helps us recognise and respond to peoples emotions.
Basis/ Foundation
What do people often misunderstood Service Orientation as?
Customer service or simply being helpful
Developing others is encouraging _____ by providing constructive support and recognising potential?
Growth
Build ___: engage appropriately with key formal and informal influencers. fill in the blank.
Trust
Appreciating the strengths and insights that different people carry, fosters inclusivity and encourages meaningful collaboration. what is this practice called?
Value Individual Contributions
Your friend is stressed and speaking quickly, so you slow down your tone, use simpler words, and give them space to breathe before continuing the conversation. What skill are you demonstrating?
Adjusting Communication/ Adapt communication based on emotional cues
Step in before issue arises. Under which strategy to improve is this?
Proactive Problem Solving
Provide useful, actionable ______ rather than vague or demotivating constructive ________.
Feedback; Criticism
What are the 3 power dynamics in groups?
Positional, expert and relational power
What is the psychological phenomenon where group members prioritize conformity, conflict avoidance, and group cohesion over critical evaluation called?
Groupthink