Regional
How many hours does a customer need to thaw product before an install?
What is 72 hours?
What box should be checked when we process a GFS order?
What is SSD?
What is the process when a customer wants to cancel a service ticket?
What is reach out to the FSE and advise them not to run the service ticket. Once confirmed, proceed with cancelling the service ticket.
How often are filters typically changed and how do we check this?
What is once a year and through the site?
What is the term used when we need to move equipment from JMS warehouse to SNI warehouse?
What is Inventory Transfer?
When there's multiple technicians needed for an install, what type of STL do we create for the tech assist?
What is Equipment Modification?
How many machines qualify for the bulk install process?
What is 6 Liquid?
We get a 5160 and the technician reports that there's an infestation, what should the next step be?
What is notify sales that we need proof of extermination in order to proceed?
How many machines qualify for the bulk removal process?
What is 8 machines?
Where do we check to see if a Quantum has a revised boiler?
What is machines note on the product serial?
When a technician informs us that a customer is not ready after specs, scheduling and receiving. What are our next steps?
What is reach out to sales for assistance?
What machines require a softener when 4 or more are ordered?
What is ECTs?
What is the difference between the Airpot Base Extension Kit and the Cleaning Leg Extension Kit?
What is ...
Airpot Base Ext Kit - modifies the height so the airpot can fit under the dispenser.
Cleaning Leg Ext Kit - modifies the height from the counter so it can be cleaned underneath the machine.
How often should you be checking the tasks throughout the day?
What is multiple - every two hours at a minimum?
What needs to be deleted when an Asset Reference was on a removal service ticket but wasn't actually removed?
What is Transfer Order and RMA?
The Project ID we enter on the Sales Order when there's backordered items
What is 42?
When we get an order that contains a plumbed machine and a pour over, how should we proceed?
What is notify sales that the pour over will be shipped directly?
When an FSE emails that they serviced a machine that is showing decommissioned at another site. What should we not do?
What is mark it installed and change the account/site?
If we receive a task and the customer is requesting a cleaning kit and an airpot base kit on the same machine. Can this be provided?
No, cannot have Airpot Kit and Leg Extension Kit on 1 machine.
Target cycle time from Sales Quote Date to Install Date
What is 17 days?
What is the substitute for USE TLXA2501S113-A: TLXA2501S113: 2.5L SS AIRPOT - FOLGERS w FLAVOR LABELS?
What is TLXA2501S113-A?
List the steps needed to take when reassigning a service ticket.
What is...
1. Reassign the Field Service Engineer on the Service Ticket
2. Click on “Apply Field Service Engineer to Lines.”
3. Recheck the “Notify FSE” box, which will notify the new FSE that the ticket has been assigned to them, and also check the “Notify Old FSE” box, which will inform the previous FSE that the ticket has been reassigned.
Who should we notify for a Boil Order?
What is FSM, Sales, and Escalations?
What do we look at when we need to see if a machine is available at the warehouse?
What is Product Inventory Quantity Details (PIQD)?