EIV Basics
What does EIV stand for and why does the bank use it?
Enterprise Identity Verification — a centralized platform that verifies customer identities across the bank and supports KYC, fraud prevention, and regulatory compliance.
How does EIV communicate with Alloy?
Through REST APIs, acting as the bank’s secure gateway between internal systems and Alloy’s platform.
Which EIV consumer supports customers opening accounts online or through digital channels?
NAO (New Account Opening)
Why does the bank use one platform like EIV instead of letting each team integrate directly with vendors?
EIV centralizes identity verification logic, security, credentials, and vendor integration, reducing duplicate work and ensuring consistency across teams like NAO, EGS, and DLA.
What is the purpose of the /initialize endpoint in EIV?
It sets up a verification session by generating keys and capturing device/context data needed by Alloy before verification begins.
Which consumer uses EIV to support branch employees assisting customers in person?
EGS (Employee Guided Services).
Which external identity vendor does EIV integrate with to run verification journeys?
Alloy — EIV sends customer data to Alloy and receives identity and fraud decisions in return.
Why do NAO flows require /initialize, but EGS and DLA usually do not?
NAO supports external users on unknown devices, so initialization captures behavioral and device data; EGS and DLA are internal, branch-based flows that go directly to verification.
The /initialize endpoint prepares a digital identity verification session by capturing context and behavioral signals needed before verification begins. Specifically, it helps:
This data is critical for scenarios where customers can access the system from any device, anywhere, helping Alloy detect potentially fraudulent behavior before a verification decision is made.
Which EIV consumer supports identity verification for loan applications initiated through branch‑based digital lending tools?
DLA (Digital Loan Application) — it supports branch and banker‑assisted loan applications by verifying customer identity through EIV and Alloy during the digital lending process.