2.1
What business function aims to recruit capable, flexible and committed people?
Human Resource Management
the internal, formal framework of a business that shows the way in which management is organized and linked together and how authority is passed through the organization.
organizational structure
Who is the person responsible for setting objectives, organising resources and motivating staff so that the organisation’s aims are met
manager
a sense of self-fulfilment reached by feeling enriched and developed by what one has learned and achieved
Self-actualisation
the shared values, attitudes and beliefs of the people working in an organisation that control the way they interact with each other and with external stakeholder groups
Corporate culture
What is the process of identifying the need for a new employee, defining the job to be filled, and the type of person needed to fill it called?
Recruitment
passing authority down the organizational hierarchy
Delegation
What is the art of motivating a group of people towards achieving a common objective?
Leadership
aspects of a worker’s job that can lead to positive job satisfaction, such as achievement, recognition, meaningful and interesting work and advancement at work
Motivating factors
concentrating power among a few people
Power culture
The ratio of a number of employees who leave a company through attrition, dismissal, or resignation divided by the total number of employees on the payroll in that period defines what business term?
Labor turnover
What term defines: the number of subordinates reporting directly to a manager?
Span of control
A style of leadership that keeps all decision-making at the centre of the organisation
Autocratic Leadership
aspects of a worker’s job that have the potential to cause dissatisfaction, such as pay, working conditions, status and over-supervision by managers
Hygiene Factors
each member of staff has a clearly defined job title and role
Role Culture
What is a method of reviewing various policies and procedures within human resources, and other areas of an organization?
Workforce audit
the obligation of an individual to account for his or her activities and to disclose results in a transparent way.
Accountability
What style of leadership defines: leading by knowing and doing what is ‘right’
ethical leadership
aims to use the full capabilities of workers by giving them the opportunity to do more challenging and fulfilling work
Job enrichment
when individuals are given the freedom to express themselves and make decisions
Person Culture
What is it called when a person has the ability to move to different jobs requiring different skills, or move to a new geographical region
Occupational and geo mobility of labor
removal of one or more of the levels of hierarchy from an organizational structure
Delayering
What style of leadership defines: effective leadership varies with the task in hand and situational leaders adapt their leadership style to each situation
Situational leadership
a payment to a worker for each unit produced
Piece rate
encourages management and workers to take risks, to come up with new ideas and test out new business ventures
Entrepreneurial culture