PEOPLE
What should you do if you have a concern or disagreement with a coworker?
Address it respectfully and bring the concern privately to the El Mercado Manager or a Captain. Avoid gossip or confrontation.
Who is responsible for assigning tasks and directing daily operations?
The El Mercado Manager, with support from the Captains.
What are three parts of communication that affect how a message is received?
Body Language, Tone of Voice, Words Said
Where should employees submit time off requests?
7Shifts. PTO Requests are submitted through Rippling. Time off is then put on the Mercado Calendar
You finished your work early and now have downtime. What do you do?
Check your area for additional work or ask a Captain or Manager for additional tasks.
What is the "Rule of 2's?
Two hours in, 10 minute break. Two hours later, meal break. Two hours after that, another 10 minute break.
You hear two coworkers complaining about another coworker. They ask what you think. What should you do?
Avoid participating in gossip. If there is a legitimate concern, encourage it to be addressed privately with the Manager or Captain.
A manager gives you a direction that you disagree with. What should you do?
Follow the direction respectfully. If clarification is needed, communicate that appropriately rather than denying the task or ignoring the direction.
Cell phone use is permitted only while working at the Exit Plaza location and to be used for operations purposes only. All other cell phone usage must happen off the floor, on breaks.
You finish your assigned work and notice another area of El Mercado could use some attention. Before jumping in and taking over, what should you do?
Check with the Manager or Captain before stepping in to another employee's responsibilities.
Own your own, Follow leadership direction, Support a positive team environment.