Over Head Equipment
Underground Equipment
Customer States
Tickets
Website
100

Tensioned cable that provides stability and support to the pole

Guy Wire

100

Removable steel plate that covers opening to underground equipment 

Manhole Cover

100

The trashcan on the pole 

Transformer (Over Head)

100

The lights in the house fluctuate when using the microwave

04 Lights/DIM/LOW Voltage

100

In the outage map - If there are 90 customers without power what color will the outage marker display? 

Green

200

Device that measures the amount of electric energy consumed by a building or home

Meter

200

Conduit attached to the side of a pole that takes power line underground

Riser

200

The green box in a cement slab

Pad-mounted transformer

200

There's liquid coming from the transformer

09 Transformer/Leaking Oil

200

How often does the outage map update?

Every 5 minutes

300

It reduces (steps down) the voltage of electricity. 

Transformer

300

Device installed on a concrete pad that converts electrical voltage 

Pad-mounted Transformer

300

A pipe with holes in it

Vent Pipe

300

There has been an accident, a car crashed in to a pole. 

20 Pole/Hit by car

300

When reporting an outage online, how many options do you have to look up your account? 

Four: Account#, phone#, Meter# and Address

400

Horizontal arm attached to the pole that supports distribution lines through the use of insulators

Cross Arm 

400

Utilized for ventilating underground electrical vaults

Vent Pipe

400

Pipe coming out of my roof with a cable

Weatherhead

400

Sparks are coming from the meter

36 Meter/Arcing

400

You can sign up for notifications by texting UPDATE to what number

27079

500

Entry point for power lines to a home or building

Weatherhead

500

Tool used to ensure conduit is clear of debris or obstructions before installing a cable

Conduit Checker

500

The cable that comes form the pole to my house

Service Wire

500

There are wires exposed from underground transformer

22 Padmount/Expose Wire

500

From the outage map website, how do you get to the Power Line Safety brochure?

By going under Safety Info

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