Five Dysfunctions of a Team
What is Absence of Trust?
What does IPO stand for?
What is Input, Process, Output framework?
This conflict style is high in assertiveness and low in cooperativeness, focused on “winning.”
What is forcing?
Collins says you must do this before deciding where to drive the bus.
What is get the right people on the bus?
The Stockdale Paradox is named after Admiral James Stockdale, a POW during this war.
What is the Vietnam War?
This dysfunction happens when teams avoid productive debate in order to maintain artificial harmony.
What is Fear of Conflict?
These are the conditions and resources that exist before teamwork begins.
What are inputs?
This low-assertiveness, high-cooperativeness style sacrifices personal needs to satisfy the other person.
What is accommodating?
According to Collins, “right people” possess this trait—they perform effectively without being tightly supervised.
What is self-discipline?
The Paradox states you must retain faith that you will prevail while doing this at the same time.
What is confronting the brutal facts of your reality?
When teams lack clarity or buy-in and therefore hesitate to fully commit to decisions, they are experiencing this dysfunction.
What is Lack of Commitment?
These are the results of team interaction.
What are outputs?
This style tries to find a middle ground where each party gives up something.
What is compromising?
This difficult action, according to Collins, must be done quickly when someone isn't the right fit.
What is removing the wrong people from the bus (letting people go)?
These overly optimistic POWs, who believed they’d be rescued by Christmas or Easter, were the ones who didn’t survive.
Who are the optimists?
This dysfunction arises when the need to avoid personal discomfort prevents team members from holding one another accountable.
What is Avoidance of Accountability?
This is used to analyze how teams function and why they succeed or fail.
What is the IPO Framework?
This style withdraws from conflict altogether, delaying or avoiding the issue.
What is avoiding?
Collins says great companies don’t hire based on personality; instead, they hire based on this quality.
What is character?
This leadership trait—highlighted by the Paradox—involves facing harsh realities honestly without giving up hope.
What is realistic optimism or confronting the brutal facts?
When individuals prioritize personal success over team success, ultimately harming the organization's ability to win, this dysfunction is present.
What is Inattention to Results?
These describe the interactions and behaviors through which inputs are transformed into results.
What are processes?
This ideal conflict style is high in both assertiveness and cooperativeness, aiming for creative, win-win solutions.
What is collaborating?
This concept explains why, once the right people are on the bus, companies don’t need heavy motivation or micromanagement.
What is the culture of discipline?
Stockdale warned that ungrounded optimism without discipline leads to this psychological outcome.
What is emotional collapse (or broken spirits)?