Why Join?
I Don't Know If I Can Afford
What is the Money Objection?
(50 add'l points = Give example how to overcome)
Everything is Adjustable
What is the Studio Tour?
$89 for 1hour; $129 for 90min
What is Our Membership Rate?
Stand; Smile; Greet by Name; Introduce Yourself
What is a Warm Welcome?
It's Just No Longer In My Budget
What is a Cancellation Due to Finance?
(50 add'l points = Give example how to overcome)
I Need to Check With My Husband
What is the Spouse Objection?
(50 add'l points = Give example how to overcome)
5min Before for Consultation; 5min After for Recommendation
What is the Breakdown of Time?
40%
What is Our Conversion Goal?
Our Goal is to Pair Your with a Therapist that will Best Meet Your Needs
What is the Client Matching system?
I'm Moving
What is a Cancellation Due to Moving?
(50 add'l points = Give example how to overcome)
I Don't Think I Can Make It Every Month
What is the Time Objection?
(50 add'l points = Give example how to overcome)
If We Don't Meet or Exceed Your Expectations, the Next Massage is On Us
What is the Elements Promise?
600
What is Our Current Membership Goal?
Ask Client How They Feel After Session; Help Them Book Their Next Appointment; Convert them to a Member
What is ABC?
What is a Cancellation Due to Not Using?
(50 add'l points = Give example how to overcome)
You're Already Coming Back
Why should I join?
A Better Membershp; Proprietary Client Matching System; The Elements Promise
What is The Elements Difference?
Consistent Monthly Revenue to Support Staffing/Payroll
Why are Memberships Important?
Get to Know; Understand Need, Determine Objection, Walk the Studio, Explain the Elements Difference, Breakdown of Time, Introduce Massage Therapist
What is KNOWETM?
On a Scale of 1 to 10, How Likely Are You to Recommend Us to a Friend
What is NPS or Listen 360?
Let's Continue With Your Recovery
Why do I need to return?
Get to Know; Understand the Need; Determine Objections
What is the Goal of KNOWETM?
Massages for Less; Month to Month; Share with Associate; Available Anywhere;
What are our Membership Benefits?
I Need to See You Back in 3-4 weeks for a 90min Session; Here is a Stretch I Want You to do Until I See You Again
What is the Professional Recommendation?
95% of Clients Will Return if Problem is Resolved
How Can We Build Client Loyalty?