Skin Care
Enhancements
KNOWETM Process
Booking
Wild Cards
100
Name the Essence of Elements 3D Custom Facials.
Age Defy, Clarifying, Brightening, Hydrating & Calming
100
This enhancement helps calm and relax or stimulate and energize your mind and body.
Aroma ritual
100
What is the KNOWETM?
welcome, intake, and rapport-building process.
100
What are some question we can ask once the client comes out and is ready for check out?
“Earlier you mentioned you felt about 8 on the pain scale. How is your hip feeling after your massage?”
“Any improvement in that headache today? I remember you said your pain was about a level 7. How are you feeling now?
100
What is our Conversion Goal?
40%
200
What is the specialty massage used in all 3D Custom Facial services called?
Gua Sha massage
200
This aroma scent is the only one safe for pregnant clients
Orange citrus
200
What are the 3 goals of the KNOWETM process?
Get to know
Understand the need
Determine Objections
200
What do we use to help us rebook clients?
PRCs
200
Why is it important to continue to do outreach?
Build our book of business and our service providers stay fully booked
300
The first mask will ____________ the skin and the second mask will infuse the skin with ____________.
exfoliate, nourishment
300
Helps relieve stiffness, reduces inflammation, and provides relief for any acute and chronic conditions
Cupping
300
When is the KNOWETM conducted?
Before the massage, after client completes Intake form and or Service Customization form.
300
Give us an example using assumptive language when pre-booking a client?
“Your service provider would like to see you back in 3 weeks. That day is Thursday, ______. They have a 2:00 or a 4:00 available, which works better for you?”
300
What is the attrition goal per month?
less than 5%
400
At Sanitas, every ingredient, every delivery system, every dosage used is selected to improve, support and continually strengthen the skin’s own natural healing process.
True
400
reduce inflammation, stimulate circulation, improve sleep and greatly increase your overall sense of well-being.
Himalayan Hot Stones
400
After you complete the KNOWETM and the clients walks out what process is next?
ABC
ASK, Book and Convert
400
overcome the objection:
“I don’t have my calendar/ work schedule.” or “I’ll just call back later to schedule”
“We completely understand. We do book up extremely fast and we want to ensure you have an appointment booked with your requested service provider. We can go ahead and book you now, and we will send you a confirmation texts 2 days before and a call a day before your appointment"
400
What is our daily member goal for March?
3 per day
500
What does this icon Describe 
Normal skin type
500
Helps relieve the following:
Localized pain, Muscle soreness, Tension Inflammation, Muscle spasms, Muscle recovery, Anxiety/stress
Herbal Ritual / CBD
500
What is the acronym KNOWETM stand form
Get to KNOW
Understand the NEED
Determine the OBJECTION
WALK the studio
Explain the ELEMENTS DIFFERENCE
Break down of TIME
Introduce the Massage Therapist
500
What tool do we use to ensure all Online bookings are optimized?
Salon Cloud
500
What is the highest payout in the WMA commission payout take
16-20 = 60, 65 (90 min), 70 (2hr)