What's the Ticket Number?
This ticket property determines how widespread the issue is.
IMPACT
A Sharepoint issue is always handled in this way.
ESCALATE TO AIS
15 MINUTES
Help Desk technicians always toggle this button before leaving for the day.
This dog shares the name of the former Governor of Chihuahua.
PANCHO
This ticket property is always auto-filled when a new ticket is created.
DEPARTMENT
A clear understanding of these is a must before troubleshooting an issue.
SYMPTOMS
An Outage notification is authorized by the person known as this.
APP OWNER
APPROVALS
This letter of the alphabet appears 3 times in Priscila's last name.
O
An agent must always provide this response on a new ticket.
FIRST RESPONSE
CABLE MANAGEMENT
This team handles truck driver issues in the middle of the night.
ERP
This setting is enabled when the team leaves early before a holiday.
EARLY RELEASE
The Spanish symbol letter that looks like an "n" with a squiggly line on top.
"eñe"
This type of hand-off is a must for escalating Outages.
WARM HAND-OFF.
Every user receives this prompt after a ticket has been resolved.
SURVEY
REGAL
When troubleshooting hardware, always attach this to the ticket.
ASSET TAG
This brand of Tequila is known to have been enjoyed by members of the team.
HERRADURA
Action taken on existing tickets every time new info or action takes place.
UPDATE THE TICKET NOTES
Replying with this noun is always used to ensure a good customer service experience.
Empathy
CHANGE CONTROL
This famous person is credited with the statement:
"I'd rather die on my feet, than live on my knees"
EMILIANO ZAPATA