AIY
This term refers to gaining a new customer who has not previously had the service.
This type of connection allows customers to browse websites, stream content, and use online apps.
What is internet service?
This service allows customers to make calls, send texts, and use data on a cell phone.
What is mobile service?
This term refers to understanding the features, benefits, and uses of the products you sell.
What is product knowledge?
Name two questions you should ask to understand a customers internet needs
What do you mainly use the internet for (streaming,gaming,work,school) ect
This is one key reason acquisition offers are used: to attract these people to sign up for service.
Who are new customers?
This term refers to how fast data downloads from the internet to a customer’s device.
What is download speed?
This mobile feature lets customers use internet-based apps, browse the web, and stream content when away from Wi‑Fi.
What is mobile data?
Knowing the difference between internet, mobile, and TV services helps employees make this kind of recommendation.
What is the right recommendation?
what is the price for 2 gig internet when bundled with invinsable wifi for a new customer or a transfer
$60
This sales approach focuses on explaining how a product benefits the customer instead of only listing features.
What is value-based selling?
A customer working from home, gaming, and streaming on multiple devices may benefit from this type of internet plan.
What is a higher-speed internet plan?
Customers often compare mobile plans based on data, price, and this third factor.
What is coverage?
When a customer wants convenience and savings, you may suggest combining multiple services into this.
What is a bundle?
what is a promo that is ava for customers moving with internet only
what is adding is adding video services
When speaking with a potential customer, this is important to understand first so you can recommend the right product.
What are the customer’s needs?
This device typically connects a home to the internet and provides network access.
What is a modem or router?
This type of offer may encourage customers to switch mobile providers by reducing the upfront cost of a new phone
What is a device promotion or trade-in offer?.
A strong product knowledge conversation includes explaining features in a way that connects to these.
What are customer needs?
when would you provide acct # and ucid to a supervisor
what is Decline PIA /BYOD NO SS
A strong acquisition conversation often includes this combination: asking questions, identifying needs, and making this type of recommendation.
What is a personalized recommendation?
If a customer says their connection slows down when there devices are online, you should ask about this first.
how many devices are connected or being used at the same time?
When discussing mobile with a customer, it is helpful to ask how much data they use, how many lines they need, and this other important factor.
What kind of devices or features they want?
Product knowledge helps build customer confidence, improve recommendations, and increase this important business outcome.
What is sales success or customer satisfaction?
This offer is only available to New connect customers
Customers who have not had Spectrum Services for more than 60 days
Customers who are required to Pay in advance or who have Bad Debt after customer verification
Decline PIA