Behind the Scenes Babble
This mysterious “code” might make perfect sense to us—but to parents, it’s like trying to read hieroglyphics without the Rosetta Stone.
What is Internal Language?
It’s not what you say, it’s how you say it—and this element can turn “I’ll look into it” from robotic to reassuring.
What is Tone?
These are the numbers we aim for—not just to make spreadsheets happy, but to help more families find care and keep our team doing a victory dance.
What are enrollment goals?
It’s the fancy term for when departments join forces like the Avengers to solve customer issues—minus the capes and explosions.
What is cross-functional collaboration?
This area in D365 doesn’t come with a cape, but it does help Enrollment Managers prioritize their work like superheroes.
What is the EM Home Dashboard?
Using this approach means choosing “Family Information Center” over “FIC”—because families didn’t get the acronym decoder ring in their welcome packet.
What is avoiding acronyms?
When a family asks a question and your brain hits the “loading…” screen, this is the gold-standard response that keeps trust intact.
What is “Let me find that out for you”?
When D365 starts acting like it skipped its morning coffee and gives you the wrong info, this is your go-to move to get things back on track.
What is submit a one-support ticket?
ccaoa@brighthorizons.com
What is the email EMs use for Child Care Aware of America/Military Subsidy support?
This is the magical spot in D365 where Bookings appointments are born—no wand required, just a few clicks.
What is the Contact’s Timeline in D365?
When explaining childcare enrollment involves finger puppets, snack metaphors, and zero acronyms.
What is “Explain it to me like I’m five”?
When emails start to feel like a game of telephone, and a parent seems puzzled, or needs to start ASAP, this action is your fast pass to clarity.
What is a phone call?
You’ve got a shared goal, a shared one-note, and just enough coffee to survive the pod sync. Miraculously, everyone’s actually collaborating.
What is Teamwork? (Makes the Dream Work – dedicated to Denise 😊)
These magical little labels help Talent Acquisition help you—because “I need help” works better when others know what kind of help you need.
What is “Hiring Needed – Can Offer” and “Hiring Needed – Overflow”?
You’ve finally escaped the endless scroll of week-by-week searching for open spots. It’s like magic, but with fewer spreadsheets.
What is the Next Available Space button in the Enrollment Management Grid?
This can be a challenge at times when parents find out “my boss is important” doesn’t magically turn a waitlist into a red carpet.
What is Priority Access OR Preferred Enrollment?
When a parent is upset, this response helps you connect, calm the situation, and avoid turning into a customer service robot.
What is empathy?
You planned the perfect roster… until one room turned into a sardine can plus 1 and another is a ghost town.
What is adjust a transition/new start placement? Or What is create a hybrid room?
When a family needs that extra level of care from the Family Concierge Team and you want to pass the baton with grace, this is your warm and wonderful move.
What is send the referral email to the Family Concierge team?
This feature in BrightStar is great at sharing the love (and the balance), but only if both centers agree on who’s picking up the tab.
What is Automatic Balance Transfer?
Because “You’ll lose your payment” sounds harsh—unless you explain this policy like a bedtime story with clear steps and gentle warnings.
What is the 30-day notice policy?
This emotional response is like the secret ingredient in a parent’s decision-making recipe—it builds confidence, connection, and a whole lot of Bright Horizons magic.
What is Trust?
The place to turn when a family wants to transfer to another location but you're staring blankly at your screen wondering who supports them...
What is Center Account Page in D365 OR Center Profiles in BrightWeb OR EM Assignments in Team Sharepoint?
When a Center Director asks for help entering drop-in care and you’re tempted to say “I wish I could,” this is your go-to, friendly lifeline.
What is “BrightStar Live Chat can assist you with that”?
If the team chat had a wise older sibling who always had the answers and never said “Let me Google that for you,” this would be it.
What is the Team Sharepoint Site?