Leadership
The person who sets direction and influences people to follow that direction.
What is a leader?
A mechanism for making choices at each step of the problem-solving process.
What is decision making?
Skills that help us network and influence people effectively.
What are personal influence and political savvy?
The most common ____ in Step 1 of the problem-solving model is defining the problem in terms of its solution.
What is error?
A leadership "lens" that focuses on short-term standards and goals.
What is a mid-distance lens?
To reduce a long list of options, a group might use this voting method where each person is given a set number of dots or votes to cast.
What is multivoting?
Dialogue and Discussion
What are parts of a healthy discussion?
This technique helps determine a root cause by consecutively asking "why" five times.
What is the Why Staircase?
Strategies that help develop new leaders.
What are building a shared vision, empowerment, team building, and coaching?
Under stress, a decision maker might develop this condition, causing them to focus on only one goal while ignoring other important factors.
What is tunnel vision?
An essential action in managing all change.
What is communication?
This creative technique for generating alternatives requires participants to blurt out ideas without any criticism allowed.
What is brainstorming?
An experienced person who provides guidance and support to a developing employee.
What is a mentor?
A simple way to apply the "Scrutiny" test to an ethical decision is to ask yourself, "Could I explain my decision to..." this family member?
Who is MOM?
The first step in leading change.
What is defining and promoting the change?
A visual technique used to structure root cause identification by branching out categories like personnel, environment, and materials.
What is a Fishbone Diagram (or Cause & Effect Diagram)?
Service, Kindness, Transparency make up this framework.
What are the three leadership paradigms?
The three key elements essential for effective decision making are an analytical approach, quality of information, and clarity of these.
What are values?
These 4 statements are known together as this leadership guiding tool: Assume that mutual respect exists; trust the other person, and be someone whom he or she can trust; be open, and share information; look for mutual benefits.
What are the Rules of Alliance?
Measurable targets to monitor progress and establish priorities.
What are objectives?