Communications and Promo Details
Free $50 Visa Prepaid Gift Card Promotion also waives the cost of this
Shipping ($9.99 value)
Name the metric where the goal is 97%
Compliance
Complete this Introduction Statement: Thank you for calling ADT's ______ ______ ________ __________
Personal Emergency Response Solutions
This page/section allows you to change the channel to Home Health
Set the Agenda
This device comes in White or Black
Wristband
This communication that went out on 10/12 reminded us to follow the the new SCG which makes us collect ___________ up front
Lead information
ACW is an acronym for this
After Call Work
Complete this Confimation Script: Please be sure to login and create an account at MyADT.com. It's a very simple process, which takes less than 60 seconds. From there you can view your _________ online and manage your ___________.
Please be sure to login and create an account at MyADT.com. It's a very simple process, which takes less than 60 seconds. From there you can view your STATEMENTS online and manage your EMERGENCY CONTACTS.
For a new customer click on this tab on the right side of the screen to get to pricing
New Quote/New Sale
Use this to gain entrance to the home with a code
Lockbox
This communication reminded reps to add a note to the quote if the subscriber has someone with legal authority sign for and set up the system on their behalf, we call that person the _______
POA
This should be under 60 seconds
Hold Time
Recommend a Solution: Based on our conversation, I am ______________________ Personal Emergency Reponse Service.
Recommending our On The Go (or Portable)
In the New Opportunity section before the quote, you determins the ________ and ________ details
Shipping and Subscriber
This device that is worn is only an option with OTG or Plus systems
Fall Detection Pendant
This is written on the front of the visa gift card
ADT Medical Alert
AHT is a acronym for this
Average Handle Time
List 3 Value Statements
No contract, 2 way voice, free equipment, lifetime warranty, tech support 24/7, 1 in 3 Americans 65+ fall annually, locked rate w/ prorated check back
On the quote screen, select this drop down to get to promotions
Tech Support
Only device with a built in rechargeable battery
OTG Cradle/Base unit
Best Offer Ever For Existing Burglary customers features this system at this price on an annual contract
OTG for $29.99
This was on more recent emails and we had a pop quiz sent out on it. The prize for Jeopardy is this!
Yeti
At the end of the SCG, this should be entered after Close the Call Section, Before Department Name. Hint: Not a word.
Telemar Number
Select this Action to enter emergency contact information
Additional Information
This is typically placed near ground level, it can not be worn by the user but can still alert ADT if user needs help for an additional low monthly fee