Opening
First word(s) inside the email
Dear
Hi/Hello
When do you write about the subject of the email?
After the opening/greetings
Word that means sharing the email with others
Forward
Mr/Ms/Mrs
Mister/Ms/Missus
Comes immediately after "dear"
Mr/Ms + name
Someone sends you an email not understanding what you mean/want. You need to ....?
Clarify
Phrases for apologies
Please accept my sincere apology for the inconvenience caused
We apoloogise for any inconvenience
Closing phrase if know the addressee
Yours sincerely
How long should the opening be? (short, medium or long)
Short
Phrase to introduce subject of email (no previous context)
I'm writing about...
Phrases for complaints
I am writing to complain about...
Closing phrase if don't know the addressee
Yours faithfully
The title of the email (appears before opening the email)
Subject line
Phrases to confirm
This is to confirm.../
Could you please/kindly let us know...
Phrase about including a document
Please find attached...
Re
Regarding
An introductory phrase
I have received your letter dtaes 3 October regarding /
Thank you for your letter of 3 October.
Can you please clarify?
Are you saying that...?
Phrase for requests
Could you please...?
I would be grateful if you could...
I would apprecuate it if you could...
When do you use BTW?
If a point is not directly related to the subject of the email