Chat Etiqutte
What is PPP in the chat etiquette?
Polite, Patient, Professional
What is BCC and what is it for?
Blind Carbon Copy, sends a copy of your email to anyone in the bcc field but hides their email address from all other recipients.
How do we watch out for Spelling, Grammar, and Punctuation mistakes?
Always proofread, Use a tool like Grammarly, Don't use internet shorthand abbreviations
What is the difference between CC, BCC, and RR
CC allows to send a copy to someone, BCC receives a copy of the email but the email address is hidden to the recipients, RR indicates that a reply is required
Give me 5 chat etiquettes.
Introduce yourself
Be Empathetic
Be Patient, Polite, Professional (PPP)
Watch out for Spelling Grammar, and Punctuation mistakes
Be Personal and focus
Communicate your Status
Get help when needed
Give me 5 Email Do's for the Email Etiquette
Include a clear, direct subject
Use the company email address
Think twice before hitting the "reply all"
Include a signature
Know that people from different cultures speak and write differently
Use exclamation points sparingly
Add the email address last
Double-check that you've selected the correct recipient
Proofread every message
Keep your fonts classic
Keep emails short. (K.I.S.S.- Keep It Short & Simple