Greetings and Closings
A good standard opener for an email is "Dear" followed by the person's
a. first and last name
b. title and last name
c. title and first name
b. title and last name
Example: Mrs. LaFevre
Keep the subject line of the email _____ and _____.
a. brief and specific
b. short and mysterious
c. in all CAPS, to the point
a. brief and specific
The tone of a formal email should always be
a. very friendly and comfortable
b. polite and businesslike
c. short and precise
b. polite and businesslike
If you are familiar with the recipient and have a longer working history together, it is appropriate to greet using his/her ________ name.
first
Example: Dear Kat
What is something you want to make clear to the reader within the first line or two of the email?
The purpose of the email/why you are writing
a. confusing
b. necessary
c. too long
a. sincerely
b. see you later
c. best regards
d. respectfully
b. see you later
Before closing the email, be sure to share
a. your phone number and address
b. an interesting fact about yourself
c. a request or call to action
c. a request or call to action
When might you want to add recipients in the "cc" line of an email rather than as the main recipient(s)?
Possible answer: When it would be helpful to keep them informed, but you do not need them to reply
Some possible answers: respectfully, best wishes, best regards, best, thank you so much, kindly, all the best
Possible answers: avoid repetitious wording, avoid slang, avoid inappropriate or disrespectful tone
Why is it a good practice to include a "request for action" in an email?
The recipient(s) will know exactly what you need/would like them to do next without having to ask you in another email.