Phone Call
How many rings is suitable before answer it?
Three
Convert "Sorry for the delay"
Thanks for your patience
When making a small error
Ahh sorry my bad totally missed that
What is important when ending the call
Give a basic call summary
Convert "Yeah,you're welcome "
No problem / No worries!
When making a small error
Thanks for letting me know
What is important when ending the call
Finish with a kindness statement
Convert "Yeah, you're welcome"
Always happy to help!
Do you get it?
Hopefully that makes sense?
What is important when ending call
Ask if the customer has any other question
Customer complaint via email
Apologize for the inconvenience
Do you get it?
Let me know if you have questions
What is important when ending call
Say what happens next
Customer complaint via email
We appreciate your feedback, our team will investigate the problem.