Suspended Accounts
PID & CC
PID & CC
Yard emails the front and back of both the PID and CC to
creditcard.support@copart.com
You need to make sure you are asking the caller their name. How would you do that? What's your Script?
‘Can you please provide me with YOUR full name?’
How to decrease volume in Taco Chat
Stay current on Email correspondence and Use the Member Services Resource Center. Reminder that Taco Chat is a support group which is to be used only AFTER you have tried to resolve the call yourself.
There is a new Feature within the Lot Details page where you can Listen to the Engine. This feature is only available to about
35% of our inventory.
How many Discount emails do GUEST received after creation of account?
Please keep this information in mind when assisting members with questions about the discounts they have received.
What if we review the account and we see that the yard has UPLOADED the id and cc images? What should we do then?
Agent needs to team message their direct supervisor with the member # and information. The supervisor will teams either Lisa or Hillary with the information to have the account cleared.
Failing to follow the Verification steps will cost you. (how many points)
20 points on your audit, which will put your score below the department expectations.
Please remember to tag @Let’sTacoBoutIt if the response time takes over? how long?
2 minutes or tag Melissa specifically within the chat during the 7am-11am timeframe; Heather from 11am-5pm; and Terry/Isabell/Elizabeth from 5pm-10pm.
Can this be searched on our searched option?
At this time, this feature cannot be searched within our search options.
Do basic and premier accounts receive 11 discount emails?
NO, These discounts are triggered to guest members that stopped before making membership payment
Isn't the person whose card was used, need to take the CC and PID to the yard? Or Is it fine if the member takes them to yard?
The person who owns the card needs to take the credit card and PID to the yard.
2nd verification can be one of the following:
Member address
Email address
Please do not tag or send separate Teams messages to other agents. Why?
They are also assisting our buyers and have expectations to meet for the tasks they are working.
When was the "Listen to Engine feature" email sent ? and by who?
1/22/25
all password block email requests should be directed to
Loretta Peine and Darios Desravines.
What's the time frame to give if we escalate it?
Account will be reviewed same day.
Are middle names required?
Middle name is not required
When going into a meeting what status should you go under?
please be sure you are putting your MiCom (Miphone) status as ‘Outbound’.
If the Lot has this feature, where would it will be located?
within the Engine Type field within the Lot Details page
password block email-Time frame?
Please refrain from providing a 24-hour timeframe to members when submitting a password reset block request to Loretta, as this process may take longer. Instead, inform the member that they will receive an email update once the request has been processed.
For urgent matters - When the driver or member is at the yard for lot pick up. What to to do ?
Teams Message Hillary Novak
Are Surnames, and suffix mandatory?
YES, Surnames, and suffix must be verified no matter where it appears on the account.
please be sure you are putting your MiCom (Miphone) status as ‘Outbound’. WHEN?
When you are not in the phone queue taking calls due to Meetings with your Supervisor or in the event you are contacting Helpdesk
The lots that qualify for this feature are vehicles that are? requirements?
younger than 8 years, have keys, an engine status of "Drives" or "Starts", fewer than 150K miles, and no flood, rollover, or burn damage.
in the event your equipment malfunctions, stops working, or you experience any other Technical issues that will prevent you from being able to complete your tasks. you should ?
Message or call Supervisor -We need to hear from you immediately. Do not put a message into the Unavailable chat or any other Team Chat group.
If after 15 mins there is no response- try other members of Leadership: