Team engagement
Every first and last name of agents on Team 5
Who is Anne Haupt, Brittney Worley, Cortney Ingram, Karisa Johnson, Lizette Rios, Summer Andrews, and Rebecca Melgar
AHT to meet expectations
what is 7-8 mins
in what year did the Reno office open?
2017
Up to how many days can an agent provide an RMA without getting approval
30 days
Who won the Superbowl in 2018 ?
who is the Philadelphia Eagles
Agent with the lowest AHT the past 5 months?
Lizette Rios
Customer is returning an item for her event - according to the CEX evaluation, what is your response?
Congratulations on your event, I apologize the item did not fit your needs , I would be happy to assist you in initiating the return.
Who are the supervisors in the contact center?
Shaynea, Selina, Andy, Rasheeda, Tawana, Morgan, Jessica M
In the event a customer complains about a store issue, what is your next move?
send to store MTO and leave case pending
what is 90 years old!
Cortney's Due date
What is March 23rd
Customer emails us irate because her dress was damaged. what is your response ?
I apologize your item was damaged, we honor ourselves in providing exceptional products and service and we are truly sorry this happened to you. Thank you for being a valued customer and allowing us the opportunity to correct this issue....
what is the new 2019 incentive program called?
what is Be your best
Place to find Ecomm flashsales and promos
what is sharepoint -under policy and procedures
Names of all the Reno supervisors and managers kids (Sel, Shay, Ang, and Adam)
Juli, Jailynn, Trebor, Dailey, Julian, Aspen and Berlynn (bombo is accepted)
Team member who has been at David's Bridal the longest and the time-frame?
Summer- 10/17/16
Our goal for end of 2018 and going into 2019 for emails
what is personalization and relational responses
Who are the Contact Center Managers ?
Adam, Bakir, Kassandra, Josh, and Holly (VP)
what are the resources available when needing information
KB articles, Help Line, team chat, Supervisor
what year was Davids Bridal founded?
1950
Selina's favorite place in the world
What is Disneyland
What are the different channels an agent can communicate with a customer thru?
what is phone, email, webchat, text
what is the text program that will be launching in Feb 2019
What is Live Person
How many points are given for no call outs and no tardies for one month
10 points
who is our CEO ?
Scott Key