Defining Emotion
These types of emotions are considered universal, primary and recognized across cultures.
Hint: Happiness, sadness and anger.
What are Basic Emotions?
These unspoken rules tell us how we should feel in certain situations, like at a wedding or a funeral, for example.
What are Feeling Rules?
An emotional process that helps individuals adjust their behavior when the reactions of others do not match the expectations of one's identity.
What are Reflected Appraisals?
This occurs when the feelings of the powerful, dominant culture dictate what is socially acceptable.
What is Emotional Domination?
The concept of society's emotional beliefs, rules, ideologies and shared understandings about emotions.
What is Emotion Culture?
This concept is comprised of these four components: physiological changes, appraisal of situational factors, labels and expressive gestures.
What are the Sociologically Accepted Components of Emotions?
The managing of how you display emotions rather than how you feel the emotions.
Hint: Extremely common within the context of emotional labor.
What is Surface Acting?
Thinking about our own and others' emotions and noticing how social forces influence how we process, express, and react to them.
What is Emotional Reflexivity?
The feelings and behaviors that are produced, and expected to be performed, that come as a result of a racially structured society.
Identify the Theory:
A CEO is seen as strong and authoritative, while an intern is seen as hesitant and submissive, which leads to unequal behavior and treatment.
What is Status Characteristics Theory?
Identify the theory:
Your heart races, palms sweat, then you realize you’re scared because of the physical reaction.
What is the James-Lange Theory?
You tell yourself, "Maybe they didn't mean it like that," after being insulted, eventually making yourself genuinely feel less upset.
Hint: Deep acting as a method to suppress or alter emotions.
What is Emotion Work?
Identify the Term:
A teacher encourages students enthusiastically about an assignment she actually finds boring and tedious.
Hint: Creates strain due to an inauthentic display that is inconsistent with feelings and identity standards.
What is Emotional Dissonance?
Identify the Term:
Women within the workplace carefully regulate their emotions to appear competent, while men use emotional restraint to openly show confidence.
What is Rationality as a Gendered Feeling Rule?
Example of Cultural or Structural:
A traveler that visits a new country and realizes that when they express excitement loudly it is considered rude. This leads them to manage their emotional expression to fit in.
What is An Example of Cultural Perspective?
This theory claims your emotions and bodily reactions happen at the same time, not one after the other.
What is Cannon-Bard Theory?
Emotion management as a requirement for successfully performing and fulfilling one's role within the workplace.
What is Emotional Labor?
Dependent on affective meaning, referring to how culturally shared behaviors and norms produce social interactions, this theory describes how individuals control their emotions to fit what is culturally expected, as an attempt to maintain a positive image and identity.
What is Affect Control Theory?
The institutional mirage of diversity, where dominant white culture is still prioritized at the emotional center.
Hint: Guests in someone else's home.
What is Inclusive Exclusion?
Example of Cultural or Structural:
A police officer feels confident and calm during a traffic stop whereas the citizen pulled over feels anxious and nervous.
What is An Example of Structural Perspective?
These injunctive norms advise or forbid certain emotional behaviors, which ultimately inform people on how they should or should not feel.
What are Prescriptive and Proscriptive norms?
An emotional motive that maximizes pleasure and minimizes pain.
What are Hedonic Motives?
In Affect Control Theory, there are three dimensions for which emotional displays are evaluated. For example, one might call a display Positive, Strong, and Lively.
What is Evaluation, Potency and Activity (EPA) Criteria?
Identify the Term:
Men of color face conflicting expectations: emotional restraint for safety and anger for masculinity.
What is the Double Bind?
Example of Cultural or Structural:
An employee will respond to emails late into the evening because the company they work for praises constant availability and attentiveness to one's job position.
What is An Example of Cultural Perspective?