Guest Experience
Culture Tree
What are the Four Pillars, Behaviours and Golden Rule, Vision and Purpose
No utilizaremos los ascensores
What if there is a fire?
The best Hotel in Mediterranean
Who is Four Seasons Mallorca at Formentor?
The names of the 4 F&B Outlets opening 2024
What are Mel, Cercle, Quiosc, Xiringuito?
The three Employee Behaviours that make our Core
Comportamientos de Empleyados que construi el tronco de la arbol
What are Start with the Heart, Elevate Your Craft and Be You?
What is Comience con el corazón", “Eleva to ofício" y "Sea tú ?
We treat others the way we would have them treat us
What is the golden rule?
•Código Amarillo: Alarma de incendio
•Código Rojo: Incendio confirmado
•Código Verde: Amenaza de bomba
•Código Azul: Emergencia Médica
What are Códigos y colores de emergencias?
14
How many category of rooms and suites?
Total de categorias de suites e habitaciones
Director F&B
Who is ELVIS PALAZZI?
Workday
Where can you access your profile, book holidays and do online trainings?
Minimum level of service that every guest receives in every interaction.
What is a Benchmark standard?
The hotel internal emergency number
What is 3333?
110
How many rooms has the FS Mallorca at Formentor
Quantas habitationes tiene el Hotel?
The places in the hotel a guest can have breakfast.
Los lugares en el hotel una huésped puede desayunar.
What is Mel and in Room Dining?
PORT DE POLLENSA, PORT DE ALCUDIA, PORT DE SOLLER, PALMA, PORTALS NOUS, PORTALS D’ANDRATX
Which are the Puertos en Mallorca?
Four Pillars
What are Quality, Service, Culture, Brand
Sound the alarm, dial emergency number, close all windows and doors behind you, calmly evacuate
What do you do if you discover a fire?
1929
What is the year that opened Hotel Formentor?
The place for ice cream
What is the Crocante?
Sara, Alexandra, Leticia
Who are People & Culture team?
Four Seasons guest profile system
What is Golden
After you smoke, cough or sneeze, use the bathroom, touch your hair, scratch your nose, handle money, eat.
When should you wash your hands?
1926 se instala en Mallorca con su nueva mujer, la glamorosa María Elena Popolicio
Who was Adán Diehl?
(fundador de Hotel Formentor)
Open 24 hours, 7 days a week and delivers food and amenities to the guest rooms.
What is In Room Dining?
Isadore Sharp
Who is the founder of Four Seasons?