Own it!
Say it Like it is
Be Caring
Keep it Simple
Work Together
100
You communicate the opportunites for advancement to your team and work to create a plan for their future.
What is Career Development?
100
An office supply associate shares with you an opportunity to improve cleanliness in the breakroom.
What is active listening?
100
A cashier is mentioned on the CSAT comments and you reward he/she with an I've noticed card.
What is celebrating success small or large?
100
Has a one on one with each associate and reviews expectations for thier shift. As a leader this is the behavior expected from each member of the management team.
What is stating goals clearly?
100
Something you do in order to achieve success.
What is rely on each other?
200
Your easy tech associate downloads the latest planogram and works with the team to complete.
What is empowering people to get the job done.
200
Your copy center expert shares with the team the new capabilities and products that can be produced within copy center.
What is sharing new ideas?
200
As a leader you walk your store every day engaging with associates as their shift starts. Asking about them as well as working through opportunities throughout the day.
What is being approachable and easily accessible?
200
You walk the floor consistently to be sure that every customer is engaged and VIBE behaviors are present. As a leader you show these behaviors even when coaching others.
What is focusing on priorities?
200
Looks for opportunites to build customer satisfaction through community events.
What is always thinking about our customers first.
300
You know that you have 4 associates that are graduating and heading off to college. You begin to build your pipeline for succession planning to backfill those positions.
What is acting with urgency?
300
The end of the quarter is upon us and you have a business rythmn with your assitant managers. You present them with the overview and ask them to share some insights.
What is giving and recieving honest feedback?
300
Making sure you say Thank you to your team
What are the two words with the largest impact?
300
Several communications have come down from the corporate office that need to be executed by next week. You create a plan to communicate to your team at one time and assign tasks in order to limit a reduction to customer service.
What is streamline communication?
300
Holds these monthly and structures the allocation of resources around this as a committment to a knowledgable team.
What is a team meeting?
400
During your business review with your CPC expert you discuss the impact s/he has had on the business through their customer relationships and BDP customers.
What is connecting the teams work to staples goals and visions.
400
You have reviewed the trends for the upcoming BTS season and have concerns with stock levels of core programs you know you sell well. You present the solution to you DM and RVP.
What is challenging the status quo?
400
You have an expert in your store that you are working with to prepare them for the management trainee program. As a leader you inspire others to do the same.
What is being a mentor and coach?
400
Communicates to the copy and print team that they need to enroll at least 2 qualified BDP customers per week, then clearly explains what it means to be a qualified BDP customer. When realizing the hesitation you change the goal to one per week for 4 weeks to become more familiar with the how and why behind this goal.
What is stating goals clearly and clarifies reasons when changing them?
400
Is asked to hold a district conference call to focus on sales and customer satisfaction with your peers.
What is creating collaborative enviroments where voices can be heard?
500
Works with local business to understand their needs and determine how you can make an impact for their business.
What are community relationships?
500
At your weekly business review your easy tech expert provides candid feedback to your Sales manager on the opportunites within the department.
What is empowering open communication with your team?
500
As a leader you are always thinking about how associates and customers want to be treated and incorproate that into your daily coaching opportunities.
What is showing empathy?
500
Your mentor has a practice in place to improve customer satisfaction that he/she shared at a GM meeting. You reach out to that GM to understand the practice and how you can incorporate it in your store.
What is adopting best practices before reinventing new ones?
500
The store team functions as one store as opposed to individual departments. Easy Tech associates take in orders at the copy center and office supply associates can take in a PC for the break Fix.
What is working across silos?
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