Back to the Basics
What is 911?
The greeting that is said when the telecommunicator answers an emergency call.
What is "911, Where is the address of your emergency?"
What is the first important piece of information gathered for a call?
What is "Where" or "Location"?
What type of time do the radio systems operate off of?
What is Military Time?
What is "Emergency Communications Center?"
______ is a structured set of questions used by dispatch or first responders to quickly gather essential information from every caller involved in an incident, ensuring safety, accurate location, and clear problem description.
What is "All Callers Interrogation"?
The assistance and kindness provided by the agency to those who use its services.
What is Customer Service?
What is the large power station that Louisa County covers?
What is "North Anna Power Station" or "NAPS"?
What are the codes that many jurisdictions use but differ from agency to agency?
What are "Ten Codes" or "10-Codes"?
What percent of EMS calls are reviewed each month by a released call taker?
What is 10%?
A Machine or Program used by Hearing/Speech impaired callers to contact emergency services
What is TDD or Telecommunication Device of the Deaf?
The Greeting that is used by the telecommunicator answering a Non-Emergency Line
What is material that provides official information or evidence that serves as a record?
What is Documentation?
Checking a unit every few minutes is a form of what?
What is "Status Checks"?
How often is the ECC staffed?
What is 24 hours a day, 365 days a year?
What is Language Line?
"The last thing a Hysterical Call taker needs is a ....."
What is the ability to understand the feelings of another person?
What is Empathy?
The performance of more than one responsibility at the same time.
What is "multi-tasking"?
How many people by Louisa standard work in the center at once?
What is 3 total dispatchers?
_____ refers to any legal or financial responsibility arising from the creation, use, or transmission of communications, including violations of communications laws, exposure to communications, or contractual obligations related to communications.
What is "Liability?"
_______ is a structured, protocol‑driven process used by 911 call‑takers to assess a medical emergency, determine its priority, assign the right resources, and give step‑by‑step pre‑arrival instructions to the caller or bystanders
What is "Emergency Medical Dispatch" or "EMD"
"It is the priority of the Louisa County Emergency Communications Center to protect the life and property of the citizens, visitors and responders of Louisa County"
What is the "Mission Statement"?
When a unit is not answering the radio or in immediate danger, what action is taken from dispatch?
What is "Holding the channel"?
What does DCJS stand for?
What is "Department of Criminal Justice Services"?