Identifying Imminent Risk
What must be confirmed before initiating an emergency intervention?
Imminent risk or danger to life.
What is the first step after confirming imminent risk?
Inform/message "911" to OCS.
What information should you attempt to gather from the Caller during an emergency?
Name, address, and VP number.
What PSAP number should be dialed?
(720) 864-7207
What should you do if an interpreter is needed?
Ask the Caller and inform the OCS.
Which situation is considered an imminent risk?
A suicide threat in progress.
What should you do if the Caller refuses to share location information?
Continue providing emotional support.
What should you ask PSAP regarding communication needs?
If they have an ASL interpreter available.
What should you explain to the Caller about interpreter availability?
It's not guaranteed, but efforts will be made.
Why is confirming imminent risk essential before escalation?
To ensure emergency intervention is appropriate and necessary.
What should you do if no response is received from the OCS/LOC?
Proceed with contacting emergency services.
What location information is considered sufficient for PSAP?
City, state, and name.
What is the purpose of informing the OCS before contacting emergency services?
To have support and a witness.
When should you disconnect from the Caller?
Once emergency services and the interpreter arrive.
What should be documented if PSAP was not contacted despite imminent risk?
That PSAP should have been contacted.
What should you communicate to the Caller during emergency escalation?
That you've reached out for backup support.
What can be used to retrieve a Caller's address in an emergency?
Their VP number.
What is the last resort if PSAP does not cooperate?
Call 911 directly.
Why is proper documentation required when emergency protocols are used?
To ensure accountability, continuity of care, and quality review.
What is the primary goal of emergency intervention during imminent risk?
Preserving life while maintaining support and safety.
Why is it important to continue communicating with the Caller during escalation?
To reduce fear, maintain connection, and support safety.
Who can access Caller's IP address information if needed?
Why is confirming interpreter availability critical during emergency intervention?
To ensure effective communication and safety for the Caller.
Who should be listed as the contact if emergency services request a supervisor?
Samantha Manega, Director of Videophone Crisis Line Services.