Protocols & Procedures
The chain of command upon a patient elopement.
What is notify Berwyn PD, call a code gold, notify the house manager, ED manager & ED director as well as complete a Midas Report.
A staff member was to arrive at 7, it is now 8 and upon calling the staff member they state they forgot they worked, but have already had two beers. You're instructions are to ________ and they will be marked as a __________.
What is don't come in and a call-in?
The Provider is in a complicated code and there are 15 charts up to be seen with 20 people in the waiting room. Beside volume, their is high acuity. The next provider won't be in for several more hours.
What is call in the next provider to come in early?
During shift change, the nurses all give report at the nurse's station and no one goes in to see their patients. You note they all settle in and start gossiping about weekend events.
What is re-enforce Bedside Shift Report?
What is meet the patient load expectation for each nurse- up to four?
You do this as EMS arrives with a patient who they state is not SI/HI but is "not acting right." You note patient responding to internal stimuli.
What is change the patient into green scrubs immediately and make patient a security standby.
You do this after the Provider notifies you a pt in ED#10 has a "cold leg," in order to get them to the cath lab.
What is Call the Operator & have them call in the Cath Lab on-call?
A patient's family is angry because they've been on the call light and no one has answered, they don't know what they are waiting for and state their family member is in a lot of pain. The primary nurse is not available as they are in with a recently arrived critical patient.
What is review the patient's chart, obtain an order from a Physician for pain meds and update the patient as you address their pain?