Severe Weather
For organized evacuation, every store should have one of these.
what is A designated meeting spot?
The most important thing to remember during a robbery.
The place you should never place fuel absorbents.
what is In the dumpster?
This is where we report workplace injuries.
what is INFORM?
Kwik Trip's mental health resource by name & the number of sessions per topic.
what is The ERC program ; 10 sessions?
what is Bathrooms/Back room/Basement?
The three plans of action for an active threat.
what is Avoid, Deny & Defend?
Required PPE for a blood spill.
what is Gloves, apron, goggles & mask located in blood spill kit?
Three ways we can assist de-escalation.
what is Breate/Keep distance/Open posture/Low & slow tone/Don't be defensive/Listen & acknowledge?
The cost of the ERC program.
what is Nothing; Kwik Trip covers up to 10 visits per topic?
This is what we do with refrigerated product during a power outage.
what is Move open air refrigerated product to cooler & leave shut, transferring all remaining refrigerated product after 90 minutes?
What should be done after an active threat has been resolved.
what is Call 911 if not yet done, check guests for injuries, and update Op Support?
The two classes of fire extinguishers found in stores and what they're used for.
what is Class K for grease and cooking oil fires & class ABC for non-grease fires?
What we should do if a coworker expresses thoughts or plans for self harm/suicide and do not want to call anyone about it.
what is Inform them we will contact either an emergency contact or the police as it is an immediate concern?
This is the procedure for after power is restored from an outage.
what is Check batter backups, turn on registers/other equipment, check for power, get Op Support to approve restocking?
Should there be time during an active threat, you should do this.
what is Call 911 if not yet done, notify coworkers over headsets, and gather information about the threat?
The procedure for when a fuel dispenser is hit by a vehicle.
what is Stop all pumps/EV charging stations, take pictures of the scene, damages & license plate of the vehicle, and inform Op Support?
The process of reporting a suspected human trafficking incident.
what is Call 911/Detail what you saw/Document incident; never intervene to avoid endangering the victim?
What we as coworkers can do to reduce escalations before they happen.
what is Offer assistance, remain professional, be aware of our surroundings, control our emotions and body language?
Evacuating the store looks like this.
what is Turn off appliances, fuel pumps/EV chargers, store cash in store safe and lock it, check for lingering guests, and lock the building?
This is who can view video after a burglary has occurred and how they would be given a copy.
what is Only the police; copies can be acquired by emailing videorequests@kwiktrip.com?
This is how to clean a fuel spill or leak.
what is Use kitty litter/oil dry to contain, prevent fuel from reaching grass/soil/water/storm drains, lock out tag out fuel pump, allow for fuel absorption, sweep & dispose into blue drum by dumpsters?
Response you should have to being threatened.
what is Calmly ask they leave, have someone call 911, don't engage, remove yourself from the area & defend yourself as a last resort?
Three of the six tips for handling mental health situations.
what is Contact HR ; Show empathy for their struggles ; Avoid diagnosing them ; Value confidentiality while prioritizing safety ; Normalize support systems ; Reinforce their value?