Drugs/Alcohol
You smell or suspect drug use.
What is call Campus Safety?
You are concerned for a resident's safety.
What is call Campus Safety?
You don't know what to do.
What is call Campus Safety or the RD on duty or ask a co-RA?
Campus Safety's phone number without looking at your phone.
616-395-7770
Your response to a resident struggling with academics (the work load, a specific class, study strategies, etc...).
What is refer the student to the Academic Success Center?
Your response to a small leak in the ceiling.
What is call Physical Plant or Campus Safety? (PP during work hours M-F and Campus Safety nights and weekends)
Your response to a parent phone call concerned they cannot reach their child.
What is try to contact the resident (knock on their door, text/call, etc...) and tell them their parent is trying to reach them. If there isn't a response call the RD on duty.
How you respond when you come across an intoxicated resident.
What is talk with the resident? Ask the resident how much they've had to drink, have they eaten, are they feeling okay, etc... If the resident is coherent and safe, then the situation is done (inform your supervisor in a duty log, weekly report,1:1, etc...). If the resident is unsafe, incoherent, showing other signs of alcohol poisoning, or is being uncooperative call Campus Safety.
Your response to a resident who vomits in a high-trafficked common space.
What is first ensure the resident is alright, then contact the Building Service Student - contact directly if you know them or call Campus Safety and request facilities assist in the cleanup. *RAs should never touch blood, vomit, or bodily fluids.
Your response to a large, late-night snowfall.
Your role in a crisis.
What is get the right people/resource involved? Remember, you are not responsible for solving, fixing, mending, etc... Your role is to get the right resources involved. It's also helpful to isolate the situation and keep calm.
Your response to residents drinking in their living unit.
What is ensure everyone is safe (no signs of alcohol poisoning), ask them to put all the alcohol in the middle of the room and take a picture, gather names/ID numbers, have them dispose of the alcohol (don't touch it!), and document the situation? Call Campus Safety if the students are uncooperative, if there's a health concern, or if the situation is too big (ie... too many people, drugs, room needs to be searched).
Your response to a resident who discloses a disability.
What is refer the resident to Disability and Accessibility Resources (DAR)? The resident can connect via a form on DAR's website or by emailing dar@hope.edu
Your resident tells you their outlet isn't working.
What is submit a work order?
What is call Campus Safety if you feel threatened or call the RD on duty.
The college understands that the potential for disciplinary action may deter students from seeking needed medical assistance, either for themselves or others, as the result of the over consumption of alcohol. This is what follow up looks like for the student.
What is the student receives a Medical Exception for Alcohol and will not face formal disciplinary action (provided that the student has not engaged in any other student conduct violations that warrant disciplinary action). The student will be required to meet with a professional staff member in Student Development to process the incident and learn from it.
Your response to a RAVE notification requesting everyone to seek shelter.
What is seek safety behind a closed door closing as many doors behind you as possible, silence cell phone, close/cover windows, stay alert and calm, and encourage others to do so?
Your shelter location.
What is ____? This response varies per community. Refer to pre-training module if you don't know the answer.
Your response to a resident who is freaking out about having a judicial hearing with a judicial hearing officer.
What is tell them that the process is educational and not meant to be punitive, and they can learn more about the entire process in the Student Handbook (available online!).