GAS
TRUE OR FALSE. THERE ARE EMERGENCY INSTRUCTIONS FOR ALL GAS LEAK TICKETS
TRUE
WHEN CAN WE NEVER SUBMIT A T27?
ACTIVE FIRE (ANY DEGREE OF FLAMES)
CALLER STATES LOW HANGING WIRE (ONLY). CAN WE REPORT ON E-LINE?
ONLY IF IT IS LOW ENOUGH A CA/PERSON COULD TOUCH THE WIRE
WHAT SIGNIFICANT KEY WORDS ARE USED IN GUIDE TO DESCRIBE T32B?
MASSIVE, GUSHING, SIGNIFANT FLOODING WITH CURRENT, WATER SPRAYING
WHAT SIGNIFICANT KEY WORDS ARE USED IN GUIDE TO DESCRIBE T33A?
GUSHING WATER ON LAWN, GUSHING/SPRAYING WATER ON LAWN, LARGE AMOUNT OF CONSTANTLY FLOWING WATER ON LAWN
WHAT IS THE DIFFERENCE BETWEEN A T12 AND A T14?
T14 - HIT GAS LINE
CALLER REPORTS WIRE DOWN AND OUTAGE. WHERE DO YOU NEED TO CHECK? (2)
1. CARES
2. CIS
WHAT INFORMATION DO YOU NEED TO GATHER ON T27?
1. ADDITION T ORDERS
2. OUTAGE OR NO OUTAGE
3. WIRE LOCATED (INSIDE, OUTSIDE)
IF OUTSIDE (GATE CODE , DOGS)
4. WIRE ACTIVE
WHAT EXAMPLES GIVEN CAN WE REPORT A T36?
1.STANDING WATER
2. WATER LEAKING FROM CEILING
3. HEARS WATER IN THEIR WALLS AND SURFACE OF WALL IS WET
4. OVERFLOWING BATHTUB AND FAUCET WON'T SHUT OFF
5. BURST HOW WATER HEATER
6. HEARS WATER IN THE WALLS AND PAINT ON WALLS IS WET/BUBBLING UP
NO T ORDER TO REPORT. CALL STORM/DRAIN MAINTENANCE 901-357-0100.
1. WHAT DO YOU NEED TO VERIFY THE CUSTOMER IS NOT SMELLING BEFORE YOU REPORT UNKNOWN FUMES? 2. GIVE EXAMPLES OF ODORS FOR UNKNOW FUMES
1. GAS
2. SWEET SMELL, SOUR SMELL, SEPTIC/SEWER SMELL, UNKNOWN (CONFIRMED TO NOT BE GAS ODOR)
WHAT INFORMATION DO YOU NEED TO COLLECT IF WIRE DOWN ON CAR T27?
CALLERS CELL PHONE NUMBER TO PROVIDE TO SUP
1. ADDITION T ORDER
2. OUTAGE OR NO OUTAGE
3. POLE LOCATED
4. GATE CODE
5. DOGS
CALLER STATING SEWER BACKED UP AND NEEDS CLEAN OUT. WHAT T ORDER IS THAT?
NO T ORDER. REFER CALLER TO 311 OR 901-636-8025.
E-LINE. CALLER STATES CONTRACTOR NEEDS WATER TURNED OFF BUT NO LEAK. WHAT T ORDER IS THAT?
REFER CALLER TO MAIN LINE 901-544-6549. NEED TO SPEAK TO SPECIALIST (T2, T40)
CALLER EXPERIEINCING VOMITING, HEADACHE AND NAUSEA. WHAT TWO PIECES OF INFORMATION MUST YOU ASK THEM?
1. INSIDE WHERE
2. CARBON MONOXIDE DETECTOR/OR OTHER DETECTOR GOING OFF
CALLER STATES WIRES PULLED AWAY FROM WEATHERHEAD/POLE/TRANSFORMER OR WIRES ON METER ARE EXPOSED. DO WE REPORT? IF NOT WHERE DO WE REFER CALLER TO?
NO. OUTAGE LINE 901-544-6500
CALLER REPORTING WIRE DOWN ON GROUND AND GROUND TRANSFORMER BUZZING. WHAT DO WE REPORT?
T27 ADD T30
CALLER STATES DRIVING BY AND SEEING GUSHING WATER IN THE LAWN OF ANOTHER PROPERTY. WOULD WE REPORT ON E-LINE? IF SO WHAT T ORDER WOULD THAT BE?
YES. T35 IN REPLACEMENT OF T33A
E-LINE. CALLER STATING WATER IN BACKYARD SMALL AMOUNT. WHAT T ORDER DO WE REPORT?
1.CLARIFY IS STANDING WATER FIRST
2. CALL PUMBER TO RESOLVE
CALLER STATING HEARING GAS. CAN WE SUBMT TICKET ON E-LINE?
YES ONLY IF THEY ARE SEEING OR SMELLING GAS
CALLER STATES FIRE ON PREMISE BUT THERE IS A WIRE DOWN. WHAT DO WE REPORT
NO TICKET TO SUBMIT. TELL COR TO CALL FIRE DEPARTMENT WHO WILL LET MLGW KNOW ABOUT WIRE DOWN.
COR STATES DAMAGE TO METER. WHAT DO WE REPORT?
REFER TO OUTAGE LINE 901-544-6500
WHAT DO WE REMIND WATER LEAK ON PROPERTY BEFORE FINISHING CALL?
JUST A REMINDER PLEASE CALL THE MAIL LINE AFTER YOUR WATER LEAK HAS BEEN REPAIRED TO DISCUSS THE REQUIREMENTS FOR A WATER LEAK ADJUSTMENT.
E-LINE. CALLER STATES LEAK AT METER AND NO WATER. WHAT T ORDER DO WE SUBMIT?
REFER TO MAIN LINE 9001-544-6549.