Conflict Resolution
Managing Difficult Conversations
Providing Feedback
Problem Solving/
Critical Thinking
Odds and Sods
100
What arises when individual goals, needs or interests Are perceived to be incompatible Prevent all or some of the people from satisfying their needs Are accompanied by strong emotions?
What is The definition for CONFLICT
100
Supportive Environment, Trust, Respect, Active Listening, Engage,
What are some of the reminders/checklists you should think about before managing a difficult conversation
100
-Pay attention -Restate (confirm or clarify) -Show Empathy -Asked open ended questions
What are successful listener skills?
100
The successful implementation of creative ideas within an organization, new ways of doing things more efficiently with the same resources.
What is the definition INNOVATION
100
"Nothing is either right or wrong. Thinking makes it so."
What is Wisdom from Shakespeare
200
Power Based Approach Rights-Based Approach Needs/interests-based approach
What is Approaches to CONFLICT
200
Outer Zone = "What Happened" Mid Zone = "Feelings" Inner Zone = "Indentity"
What are the three conversation zones
200
-a specific statement of Performance -an Explanation of how the performance has helped -a thank you or compliment
What are the 3 components of effective motivational feedback?
200
Those stars weren’t so big. They were really so small. You might think such a thing wouldn’t matter at all.
What is The Sneetches
200
https://www.youtube.com/watch?feature=player_embedded&v=KiIP_KDQmXs
What is a good poker face
300
Recognize Respond Resolve Reflect
What is The 4 R's of Effective CONFLICT Resolution
300
A one story single level building
What is a Monostori
300
-make sure you have privacy -what you have observed or would like to observe -ask for input -clarify expectations -ask for ideas or problem solving -ask for commitment -express confidence of follow through
What are the steps in Giving Developmental Feedback?
300
Strengths Weaknessess Opportunities Threats
What is SWOT Analysis
300
https://www.youtube.com/watch?v=ixSUBl1WNxk
What is Funny Communication !!!
400
Drivers Expressives Analyticals Amiables
What is The 4 different People Styles at Work
400
Preparation, Purpose, Starting Position, Explore Both "Stories", Partnered Problem-Solving
What is the 5 Step Sequence to Managing a Difficult Conversation
400
Forget Everything And Run OR Face Everything And Rise
What is the meaning of FEAR
400
The Anthropologists-who observes The Experimenter- who loves to 'test' The Cross-Pollinator- who draws associations and connections to seemingly unrelated ideas
What are examples of Learning Personas
400
People will forget what you did People will forget what you say But People will never forget how you made them feel
Who is Maya Angelou
500
Kennedy
What is Ian's last name
500
Questioning, Criticism, Ordering, Threatening, Deflecting, Avoid difficult truths,
What are some inauthentic Barriers
500
-Given honestly for growth and change -solicited -descriptive -focused -well-timed -owned by the giver
What are Characteristics of effective feedback
500
Explore the Challenge: Objective/Fact/Problem find Generate Ideas: Idea find Prepare for Action: Solution/Acceptance find
What are the 3 stages of Creative Problem Solving
500
There are two kinds of people, those who do the work and those who take the credit. Try to be in the first group; there is less competition there.
Who is Indira Gandhi
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