Gaming
How much is the replacement fee for?
$10
Is the HD reloadable?
No
Mall cards are open loop or closed loop?
Is the card Open Loop or Closed Loop?
Closed Loop
Where can I use my promotial HD card?
They are valid at dealers and HD online only (where the card can be used may also vary based on the promotion)
Is the card reloadable?
No
What is the trigger amount for $50.00 gift cards?
$0.07
How much is the ATM limit per day?
$500.00
Visit _________ for non-card-related questions and the list of approved merchants
Guest Services
Where can I use my Simon card?
The Simon card can be used anywhere Visa or American Express is accepted
If a Shell Location does not have the permission to activate cards, what should be the process?
Advise the employee to send an email to support-shellcanada@emlpayments.com for further assistance
Transfers to Bank account from the gaming card may delay up to:
3-5 business days
Where can I purchase an HD gift card?
The Harley Davidson physical Gift Card can be purchased on the HD online store or at any participating HD dealerships across the US. They can also be purchased in store at CVS, Walgreens, Sam's, Target, Walmart, etc.
If a caller is requesting a refund for the AMF charged on the account, we advise that:
These fees are non-refundable as this is stated in the Cardholder Agreement
They can provide the purchase receipt to send to the support email box support@emlpayments.com to see the possibility of providing a replacement for the remaining balance
Cardholders asking for assistance with the website, such as help with reedeming coins or being unable to play should be informed to contact:
The email support:
support@chumbacasino.com
support@luckylandslots.com
support@globalpoker.com
What information should be obtained in order to process a replacement?
- Full Name
- Address
- Phone Number
What can we do when an employee from Guest Services is calling us for support with the Cardspot tool
Transfer to Tier 2
Do I have a PIN?
Swipe the card as credit
If card is registered the last 4 of the Phone Number can be utilized as a PIN
Explain the 3 possible circumstances where the card activation will not be successful
1. Customer is not in the original purchase store
2. The trigger amount is incorrect
3. Store is not authorized to activate cards