INTERNAL
What information needs to be provided to the interpreter team?
Patient Name, MRN, Language, Visit Date/Time, MSK Provider and Link for Visit
Name our two main referral partners and if they are collaborators or competitors
MORE Health & St. Lucia Beijing- competitors
True/False: The CA must update relevant patient information within the MORE Health platform.
False: Care Advisors have read only access to the platfrom
Who is responsible for creating the patient's clinical summary?
EMO CA
TRUE/FALSE: If St. Lucia says a patient is VIP or VVIP they fall under the MSK Definition of VIP?
FALSE
True/False: When creating a Zoom invitation, an Outlook invitation is automatically generated.
False, it must be manually created by the EMO Care Advisor
At which referreal partner is April Fang our main contact?
St. Lucia Beijing
Who collects payment for a MORE Health Rest of World case?
EMO CA
True/False: If a patient returns for a follow up service, they can request a new physician.
False, follow up questions are sent to the original provider
What information is provided by the St. Lucia representative at the initiation of the request?
Patient Name, Physician Preference, Availability, ID, patient detail and clinical summary
What FSC Code is used in RMS and what does that code stand for?
FMC: Foreign Mail Consult
When working with the MORE Health case management team, who is responsible for attestation completion and updates?
MH CM for attestation form completion and EMO CA is responsible for attestation form modifications
Does the patient have 30 or 60 days to send follow up questions post consultation?
30 days
Who should be included on the Video Consultation Outlook invite?
MD, Office Coordinator or office PDL & EMO Distribution List
How often is payment requested from St. Lucia?
Monthly
Are a passcode & waiting room selected in Zoom for the patient to wait until the MD joins?
No, a passcode and waiting room are always unchecked when creating a Zoom invitation
How would.a medium complexity President’s Office referral on behalf of a Board Member for EMO within 48 hours be managed?
In House
List out remtoe service pricing for the following services: Written, Video, Radiology and Pathology. BONUS: Radiology includes how many modalities?
Written: $3,000, Video: $5,000, Radiology: $1,500 (for up to 3 modalities) Pathology: $1,500
How much is an MSK MD reimbursed for a video consultation?
$1,500
What template is used by the MD when entering the note in CIS?
Record Review
True/False: When receiving a referral from the President's office for a patient from an embargoed country, the list of embargoed countries is not reviewed, and the patient can proceed with treatment without verification due to their VIP status.
False. The list of embargoed countries is provided by MSK Legal and must ALWAYS be reviewed for a patient with citizenship of an embargoed country.
Name three smaller referral agencies
Medebound, Auro and Circle Harmony Health
What does the Care Advisor enter in DOCS2EMR when uploading completed notes to EMR from the MORE Health platform?
M88-Intl Ctr Mail Consult-Adult
After forwarding the completed note to a patient, what disposition does the EMO CA enter in Cadence and where?
"R2O Completed" in the "Requested Materials Log:
How much of a discount does St. Lucia get?
10%