What year was the book written about emotional intelligence
1996
What well known organization defined emotional intelligence
WorkSafe Australia
True
Is emotional intelligence a valuable asset in the work place?
Yes
Empathy is a strategy to help improve EQ in the workplace. What is empathy?
Empathy is the state of understanding what other people are feeling. When interacting with others, begin to listen and understand where the other person is coming from
What were the names of the two psychologists who published a landmark article on emotional intelligence
Peter Salovey and John Mayer
Emotional intelligence refers to the ability to ( ) and ( ) emotions, understand emotions, assimilate emotions in thought, and regulate positive and negative emotions in oneself and others [
60%
Why can emotional intelligence potentially impact job performance in a negative manner?
It demands our attentional resources and can draw attention from the task at hand
Notice when you are in a negative or positive mood. Pause before acting or reacting. What strategy is this definition referring to?
Learn how to manage your emotions.
What is the name of the author who published the book on emotional intelligence
Dan Goleman
What are the four components of emotional intelligence
Identifying, using, understanding and managing
Is emotional intelligence still important for top management staff such as company directors
Yes
In what workplace settings is emotional intelligence considered the most important
Settings where workers tend to work in groups rather than individuals
Is setting aside some time in your day for problem solving considered an important strategy to help with emotional intelligence
Yes
What date did time magazine feature emotional intelligence on its front cover
October 2nd, 1995
What 3 areas of the brain communicate to help manage emotions?
Pre frontal, cortex & limbic
Which job title had the highest performance in emotional intelligence
Middle management
Why is self confidence an important emotional intelligence skill to have as a rehabilitation consultant?
What part of the return to work process can seeking feedback be a key strategy
Work Trials
What nationality is Reuven Bar-On, one of the leading pioneers in emotional intelligence
What is one of the main reasons emotional intelligence can help injured workers?
Assisting them with stress management during the injury
How close were you observing?
What colour tie was Travis Bradberry wearing?
Gold
What was the key sub section within social awareness that is most important to being a rehabilitation consultant that was mentioned?
Service orientation
Patterns