General
True of False: Emotional intelligence helps in navigating difficult situations with others
What is True?
Define self-awareness
What is the knowledge of one's own thoughts, feelings, and motivations?
How can you prevent yourself from saying something you might regret in a conversation?
What is taking a moment to think before speaking?
- Managing stress in conversation
- Having empathy
Your colleague feels that your work is not up to standard. You followed all of the guidelines when completing the work. How can you address the situation?
What is
- Managing negative emotions
- Having a private conversation
- Asking for specific feedback
- Being assertive but open to criticism
- Explaining your thought process
What is emotional intelligence?
What is
- the ability to manage both your own emotions and understand the emotions of people around you
- The ability to resolve conflict and communicate effectively
- Being empathetic towards others
What are social skills
What is skills that help to create and maintain healthy relationships with others?
How can we manage our emotions during difficult conversations?
What is
- Taking some deep breaths
- taking a break from the conversation
- Being open and honest about how the conversation is making you feel.
While having an argument with a close friend of yours, you feel yourself getting more and more angry. What should you do in this situation to avoid making the situation worse?
What is
- De-escalate the situation, be empathetic and assertive, be transparent about your feelings and ask to continue the conversation at a later time, step away from the conversation...
How can emotional intelligence improve relationships?
What is improved communication, empathy, understanding of emotions, self reflection, self regulation?
Define Self-Regulation
What is the ability to regulate emotions and actions in a variety of environments and settings?
What is one strategy to self regulate when feeling intense emotions?
What is
Relaxation Techniques: include breathing, progressive muscle relaxation...
Breathing Techniques
Gratitude
Words of affirmation
You’re working as a barista and a customer is upset about a missing drink from their order. Your co-worker who was responsible for the order went on their lunch break leaving you to speak to the customer.
What is
- Use empathy and active listening skills to understand the issue and offer solutions.
- Follow up with your co-worker about the situation and respectfully explain your issue with the situation.
High emotional intelligence relates with which type of skills.
What is strong interpersonal skills?
Define Empathy
What is the ability to understand/be aware of/and share other's feelings?
Examining these will help you understand what you are good at and what you need to work on
Strengths and weaknesses (or areas of improvement)
A co-worker gives you a backhanded compliment. You don't realize at first but later start to feel uncomfortable about what was said. How would you address the issue?
What is
- Explaining to your coworker what happened and how it made you feel.
- Setting boundaries and expressing what you consider is and isn't okay to say or do.
Name 4 of the 5 parts of emotional intelligence; Bonus: Name all 5
What is
Self-Awareness, Self-regulation, Empathy, Social skills, Decision making/Motivation
Define Motivation
What is the desire or willingness to pursue goals and activities?
How can we improve our understanding of other's emotions?
What is
- Developing our emotional intelligence, empathy, listening skills, managing our own stress, putting yourself in other's shoes.
You made plans with a friend. Your friend cancels last minute stating they feel down and don't want to be around people. This is the first time your friend cancels so last minute. What can you do?
What is
- listen to your friend's situation, offer help, offer space, let them know if the situation is frustrating to you but remain understanding.