Emotional Intelligence
What is emotional intelligence?
It's the ability to recognize, interpret, and process emotions in yourself and others.
What physical reactions might signal emotional information?
Stomach flips, tense muscles, or other bodily sensations.
What does it mean to empathize with someone?
To see things from their perspective and understand their values and beliefs.
What do emotionally intelligent people often do instead of waiting for their turn to speak?
They actively listen to others.
What three factors influence emotional intelligence?
Genetics, upbringing, and environment.
What should you observe in others to gain deeper emotional insight other than listening to their words?
Their body language and nonverbal cues.
What does “go with your gut” mean in emotional intelligence?
Trusting your body's emotional signals as useful information.
What kind of questions are recommended to better understand your colleagues?
Open-ended questions.
Can emotional intelligence be developed over time?
Yes, it can be improved with effort and sustained practice.
What is necessary to enhance emotional intelligence over time?
Sustained practice and conscious effort.
What does being self-aware mean?
Having a realistic understanding of your strengths, weaknesses, and how you come across to others.
What should you do before reacting when upset?
Pause and reflect on why you feel that way.
Can emotions help in making decisions?
Yes, they can provide valuable insight for rational decision-making.
Why might it be counterintuitive to use emotions when making decisions?
Because people often assume emotions hinder rational thinking, but they can actually provide useful information.
What does it mean to "own your emotions"?
Taking responsibility for how you react and interact with others emotionally.
Why is it important to recognize that conversations are two-way interactions?
Because emotions like anger or frustration often arise from both sides, not just one.
Why is it important to learn your emotional triggers?
So you can understand and manage your reactions in high-pressure situations.
What are “emotional blind spots,” and how can you uncover them?
Emotional blind spots are areas where your emotions affect your behavior without your awareness; they can be uncovered through peer feedback.
How can you improve self-awareness?
By seeking peer feedback and identifying emotional blind spots.
How can you show empathy at work?
Ask open-ended questions, actively listen, and observe nonverbal cues like body language.