This is the ability to accurately notice your own emotions as they happen.
What is self-awareness?
The ability to pause, breathe, and respond rather than react impulsively.
What is self-regulation?
The ability to understand the emotional needs of others.
What is empathy?
The process of giving feedback that is clear, kind, and respectful.
What is constructive communication?
Leaders who inspire others often use this type of communication.
What is motivational communication?
Leaders with self-awareness regularly reflect on this to understand emotional triggers.
What are personal patterns or habits?
This technique helps leaders reset when emotions spike.
What is deep breathing or grounding?
Leaders who notice body language and tone are practicing this essential skill.
What is reading nonverbal cues?
Leaders who avoid difficult conversations usually fear this.
What is conflict?
Practicing EI consistently helps leaders build this key cultural characteristic.
What is psychological safety?
Name one physical sign that can indicate rising frustration.
What is increased heart rate, clenched jaw, or tense shoulders?
Leaders who become overly optimistic without considering risks struggle with managing this.
What is unrealistic positivity?
This type of empathy involves understanding why someone feels what they feel.
What is cognitive empathy?
This leadership action builds trust through consistency and follow-through.
What is reliability?
When a leader shares a personal story of failure to help their team grow, this is being demonstrated.
What is vulnerability?
This skill allows leaders to admit gaps in their knowledge without feeling threatened.
What is humility?
Using a ‘cool-off script’ or delaying a conversation demonstrates this EI skill.
What is impulse control?
Accurately reading team morale is an example of this broader capability.
What is organizational awareness?
Influencing others without manipulating them relies on this EI skill.
What is authentic influence?
High-EI leaders make decisions by considering both logic and this.
What are emotions or human impact?
A leader writes down emotional reactions after a conflict to analyze later. This practice is called this.
What is journaling or emotional reflection?
The long-term capacity to stay motivated even under pressure or setbacks.
What is resilience?
Leaders who assume instead of asking questions fall into this EI trap.
What is the empathy gap or misinterpretation?
Managing complex team disagreements effectively often requires this highly advanced skill.
What is conflict resolution or mediation?
A leader anticipating how a change initiative will emotionally affect the team is practicing this.
What is proactive emotional planning?